Knowledge Check

Review Question # 11/12

These are some de-escalation strategy options and decisions. Select the one that is not a good choice.

A. The caregiver’s voice must be friendly and helpful.

B. The caregiver should be specific and honest. Do not promise what you cannot deliver.

C. Include the child or youth when making decisions, explain decisions, and set the context for the decisions made.

D. Show that you are upset or discouraged or even show that you are defeated.

E. Utilize reflection statements like, I appreciate that..., I hear you..., and I recognize that you feel...