Stage II Joint Operations Manual (JOM)

The Single Source Continuum Contractor (SSCC) Stage II Joint Operations Manual (JOM) is a universal manual. Additional components of the manual are available on this page, including region-specific information, processes, and flowcharts.

Regional Mailboxes & Contacts

Region 1

Type of Contact	Email/Phone
SSCC Intake & Placement	St. Francis Region 1 Placement Mailbox (806) 381-3573
SSCC Court Notices/Legal (e-file notification)	St. Francis Region 1 Court Mailbox
SSCC Hospital Referral	DFPS Region 1 Psychiatric Hospital Referral Mailbox
DFPS Special Investigator (SI) Mailbox	DFPS SI Request Region 1 Mailbox
SSCC Missing Children Mailbox	St. FrancisRegion 1 Missing Children Mailbox
SSCC Youth Recovery Meeting Mailbox	St. Francis Region 1 Missing Children Mailbox
SSCC Preparation for Adult Living (PAL)	St. Francis Region 1 PAL Mailbox
SSCC Worker Safety Incidents	St. Francis Region 1 Directors Mailbox
SSCC Birth Certificate Related Requests/Concerns	St. Francis Region 1 Admin Support Mailbox
SSCC Adoptions	St. Francis Region 1 Admin Support Mailbox
SSCC Courtesy Services	St. Francis Region 1 Courtesy Services Mailbox
SSCC Kinship	St. Francis Region 1 Kinship Mailbox
SSCC Consumer Affairs	St. Francis Customer Care Mailbox
SSCC Initial Coordination Meeing (ICM)	St. Francis ICM Mailbox

Region 2

Type of Contact	Email/Phone
SSCC Intake & Placement	2INgage CMD Mailbox (877) 254-6135
SSCC Hospital Referral	2INgage CMD Mailbox
DFPS Special Investigator (SI) Mailbox	SI Request Region 02 Mailbox
SSCC Missing Children Mailbox	2INgage Missing Children Mailbox
SSCC Youth Recovery Meeting Mailbox	2INgage Missing Children Mailbox
SSCC Preparation for Adult Living (PAL)	2INgage PAL Mailbox
SSCC Worker Safety Incidents	Concern Line Mailbox
SSCC Birth Certificate Related Requests/Concerns	2INgage SLEE Mailbox
SSCC Adoptions	2INgage Adoptions Mailbox
SSCC Courtesy Services	2INgage Courtesy Mailbox
SSCC Kinship	2INgage CMD Mailbox
SSCC Family Engagement Contact	2INgage COS Mailbox
SSCC Consumer Affairs	Concern Line Mailbox

Region 3E

Type of Contact	Email/Phone
SSCC Intake & Placement	Empower Placement Mailbox (877) 706-1247
SSCC Court Notices/Legal (e-file notification)	Empower Legal Mailbox
SSCC Permanency	Empower Placement Mailbox
SSCC Hospital Referral	Empower Placement Mailbox
DFPS Special Investigator (SI) Mailbox	Dallas: SI Request Region 03E Dallas Mailbox Outlying: SI Request Region 03E Outlying Mailbox
SSCC Missing Children Mailbox	Empower Missing Children Mailbox
SSCC Youth Recovery Meeting Mailbox	Empower Placement Mailbox
SSCC Preparation for Adult Living (PAL)	Empower PAL Mailbox
SSCC Worker Safety Incidents	Concern Line Mailbox
SSCC Birth Certificate Related Requests/Concerns	Birth Certificate Mailbox
SSCC Adoptions	Empower Adoption Mailbox
SSCC Courtesy Services	Empower Placement Mailbox
SSCC Kinship	Empower Placement Mailbox
SSCC Family Engagement Contact	Empower Placement Mailbox
SSCC Records Management Request	Empower Records Mailbox
SSCC Consumer Affairs	Concern Line Mailbox
SSCC Daycare Mailbox	Empower Daycare Mailbox
SSCC Initial Coordination Meeing (ICM)	DFPS 03E ICM Staffings Mailbox

Region 3W

Type of Contact	Email/Phone
SSCC Intake & Placement	OCOK Intake Mailbox (844) 777-OCOK (6265)
SSCC Permanency	OCOK Kinship Mailbox
SSCC Hospital Referral	OCOK Psych Hospitalization Referral Mailbox
DFPS Special Investigator (SI) Mailbox	Tarrant County: SI Request Region 03W Tarrant Mailbox Outlying Counties: SI Request Region 03W Outlying Mailbox
SSCC Missing Children Mailbox	Jennifer Broberg
SSCC Youth Recovery Meeting Mailbox	OCOK Runaway Mailbox
SSCC Preparation for Adult Living (PAL)	Jennifer Yancy
SSCC Worker Safety Incidents	Jennifer Sasse
SSCC Birth Certificate Related Requests/Concerns	Jeannette Jarvis
SSCC Adoptions	Lusheka Christmas-White
SSCC Courtesy Services	SSCC 3W CVS KIN LPS ADO Mailbox
SSCC Kinship	OCOK Kinship Mailbox
SSCC Records Management Request	OCOK Records Requests Mailbox
SSCC Consumer Affairs	OCOK Consumer Affairs Mailbox
SSCC Daycare Mailbox	OCOK Daycare Mailbox
SSCC Initial Coordination Meeing (ICM)	Tarrant: DFPS 03 Tarrant ICM Staffings Mailbox All Outlying: DFPS 03 Outlying ICM Staffings Mailbox

Region 4

Type of Contact	Email/Phone
SSCC Intake & Placement	Intake Mailbox (855) 454-3367
SSCC Court Notices/Legal (e-file notification)	Legal Mailbox
SSCC Permanency	Permanency Mailbox
SSCC Hospital Referral	Care Mailbox
DFPS Special Investigator (SI) Mailbox	Kevin Pierce
SSCC Missing Children Mailbox	Care Mailbox
SSCC Youth Recovery Meeting Mailbox	Care Mailbox
SSCC Preparation for Adult Living (PAL)	YAS Mailbox
SSCC Worker Safety Incidents	Worker Safety Mailbox
SSCC Birth Certificate Related Requests/Concerns	Permanency Mailbox
SSCC Adoptions	Adoptons Mailbox
SSCC Courtesy Services	Courtesy Mailbox
SSCC Kinship	Kinship Mailbox
SSCC Family Engagement Contact	Collaboration Mailbox
SSCC Records Management Request	Records Mailbox
SSCC Consumer Affairs	QC Mailbox
SSCC Daycare Mailbox	Care Mailbox
SSCC Initial Coordination Meeing (ICM)	DFPS 04 ICM Staffings Mailbox

Region 5

Type of Contact	Email/Phone
SSCC Intake & Placement	TXFCN Placement Mailbox (888) 892-1110
SSCC Court Notices/Legal (e-file notification)	TXFCN Legal
SSCC Permanency	TXFCN Referral Mailbox
SSCC Hospital Referral	TXFCN Psych Hospitalization Mailbox
DFPS Special Investigator (SI) Mailbox	SI Request Region 05 Mailbox
SSCC Missing Children Mailbox	TXFCN Missing Children Mailbox
SSCC Youth Recovery Meeting Mailbox	TXFCN Missing Children Mailbox
SSCC Preparation for Adult Living (PAL)	TXFCN Family Engagement Mailbox
SSCC Worker Safety Incidents	TXFCN Worker Safety Mailbox
SSCC Birth Certificate Related Requests/Concerns	TXFCN Records Management Group Mailbox
SSCC Adoptions	TXFCN Courtesy Request Mailbox
SSCC Courtesy Services	TXFCN Courtesy Request Mailbox
SSCC Kinship	TXFCN Kinship Mailbox
SSCC Family Engagement Contact	TXFCN Courtesy Request Mailbox
SSCC Records Management Request	TXFCN Records Management Group Mailbox
SSCC Consumer Affairs	TXFCN Office of Consumer Affairs Mailbox
SSCC Daycare Mailbox	TXFCN Referral Mailbox
SSCC Initial Coordination Meeing (ICM)	DFPS 05 ICM Staffings Mailbox

Region 8A

Type of Contact	Email/Phone
SSCC Intake & Placement	Belong Placement Bexar Mailbox (210) 904-1137
SSCC Court Notices/Legal (e-file notification)	Belong Bexar Court Mailbox
SSCC Permanency	Belong Bexar Family Referrals Mailbox
SSCC Hospital Referral	Belong Hospitalization Belong Mailbox
DFPS Special Investigator (SI) Mailbox	SI Request Region 08 Mailbox
SSCC Missing Children Mailbox	Belong Texas Runaway Notice Mailbox Belong SI Request Belong Mailbox Geneva Hudel
SSCC Youth Recovery Meeting Mailbox	Belong Youth Recovery Belong Mailbox
SSCC Preparation for Adult Living (PAL)	Belong PAL Mailbox
SSCC Worker Safety Incidents	Belong HR Mailbox
SSCC Birth Certificate Related Requests/Concerns	SJRCTexas Birth Certificate Request Belong Mailbox
SSCC Adoptions	Belong Permanency Mailbox
SSCC Courtesy Services	Belong Child Safety Mailbox
SSCC Kinship	Belong Kinship Bexar Mailbox
SSCC Family Engagement Contact (ICM)	Belong ICM Bexar Mailbox
SSCC Records Management Request	Belong Records Request Mailbox
SSCC Consumer Affairs	Belong Consumer Affairs (Bexar) Mailbox
SSCC Daycare Mailbox	Belong Daycare Mailbox

Region 8B

Type of Contact	Email/Phone
SSCC Intake & Placement	Belong Placement Mailbox (210) 904-1137
SSCC Court Notices/Legal (e-file notification)	Belong Court
SSCC Permanency	Belong Family Referrals Mailbox
SSCC Hospital Referral	Belong Hospitalization Mailbox
DFPS Special Investigator (SI) Mailbox	SI Request Region 08 Mailbox
SSCC Missing Children Mailbox	Belong Runaway Notice Mailbox Belong SI Request Mailbox Geneva Hudel
SSCC Youth Recovery Meeting Mailbox	Belong Youth Recovery Mailbox
SSCC Preparation for Adult Living (PAL)	Belong PAL Mailbox
SSCC Worker Safety Incidents	Belong HR Mailbox
SSCC Birth Certificate Related Requests/Concerns	Belong Birth Certificate Request Mailbox
SSCC Adoptions	Belong Permanency Mailbox
SSCC Courtesy Services	Belong Child Safety Mailbox
SSCC Kinship	Belong Kinship Mailbox
SSCC Family Engagement Contact	Belong Circle of Support Mailbox
SSCC Records Management Request	Belong Records Request Mailbox
SSCC Consumer Affairs	Belong Consumer Affairs Mailbox
SSCC Daycare Mailbox	Belong Daycare Mailbox
SSCC Initial Coordination Meeing (ICM)	Belong Case Care Mailbox