Accomplishments
Greater Collaboration
SWI expanded its collaboration with Children’s Advocacy Centers of Texas to better coordinate investigations by law enforcement agencies and Child Protective Investigations. Everyone has a single point of contact to make communication easier and to make investigations and interviews more cohesive. SWI expanded the program in FY 2018 to involve all 72 child advocacy centers and around 650 law enforcement agencies.
Upgraded Hotline Phone System
SWI upgraded the Texas Abuse Hotline phone system in FY 2018. SWI replaced an antiquated call recording system with a cloud-based solution that guarantees maintenance and ensures DFPS is always available to take calls from those reporting suspected abuse, neglect, or exploitation. The new phone system also has more sophisticated call routing so that we can better serve our Spanish speaking callers by more often matching them with an intake specialist who can handle their call without the services of a translator.