Regional Well-Being Specialists

Well-Being Specialists are subject matter experts who assist CPS, SSCC staff, caregivers, and STAR Health in addressing basic and specialized behavioral and physical healthcare needs, including dental, vision, and pharmacy services for children in all stages of service. Their primary duties include troubleshooting complex cases related to physical and behavioral health needs, serving as the liaison to Superior for Star Health services, and facilitating primary medical needs staffing.

It is important for the caseworker to provide the Well-Being Specialist with pertinent information regarding the child’s diagnosis, situation, or concerns.   The caseworker should provide child’s name, DOB, PID, and Medicaid number if available. The caseworker may request assistance from the Well-Being Specialist by phone, email, or virtually via TEAMS. Regional staff should consult with the Well-Being Specialist covering their region regarding the best way to make a referral. The following is the current list of Well-Being Specialists:

Region Name/Email Phone
Region 1 Yadira Martinez (806) 412-8206
Region 2 Yadira Martinez (806) 412-8206
Region 3E Justin Ryan (469) 552-1263
Region 3W Erica Elliott (469) 834-2415
Region 4 Shelly Allen (903) 258-6244
Region 5 Shelly Allen (903) 258-6244
Region 6A (Harris County) Lisa Mendez (281) 798-9846
Region 6B (Bay Area/Montgomery) Minnesha Fridie-Scott (936) 524-9483
Region 7A (Central Texas/Waco) LeeAnn Psencik (512) 289-8456
Region 7B (Capital Area) Shauna Wells (325) 716-0641
Region 8A (Bexar County) Sarah Rodriguez (210) 542-1289
Region 8B (South Central/Hill Country) Shay Eison (254) 488-2943
Region 9 Shay Eison (254) 488-2943
Region 10 Shauna Wells (325) 716-0641
Region 11 Alma Aranda (956) 369-0641
Manager Regions 1, 2, 3E, 3W, 6A, 6B John Clymer (325) 201-6331
Manager Regions 4, 5, 7A, 7B, 8A, 8B, 9, 10, 11 Cheri Quick (936) 553-1581