As a result of the Foster Care Litigation Remedial Order 4, caregivers are required to take courses within the Caregiver Training Hub system BEFORE caring for children and annually thereafter. The available courses are as follows:
- Preventing and Recognizing Sexual Abuse and Victimization of Youth in Foster Care EXT0001
- Trauma and Trauma-Informed Care: An Introductory Training
- Psychotropic Medication for Children in Texas Foster Care: A Training for Caregivers (if applicable)
Note: Individuals who have previously taken Recognizing and Reporting Sexual Abuse, Including Child-On-Child Sexual Abuse in the Caregiver Training Hub will receive an annual renewal reminder to take the new course, Preventing and Recognizing Sexual Abuse and Victimization of Youth in Foster Care, at that time.
Additional DFPS Trainings
The below courses are only available on the Learning Hub system:
- Universal Human Trafficking Prevention Train the Trainer
- Human Trafficking Foundations for Child Watch Support Coordinators
- Mandatory Reporting Community Response for Youth and Families
- Mandatory Reporting Community Response for APS
Welcome to the Caregiver Training Hub
Caregivers will be instructed to create an account in the Caregiver Training Hub system after they have been identified as a caregiver in the Provide Portal. After the caregiver has created their My DFPS Application Passport (My DAP) https://dfpsportal.dfps.texas.gov/ account they will begin the steps to create their caregiver account in the Caregiver Training Hub system.
Getting Started
Using the Caregiver Training Hub link (Caregiver Training Hub Login) to enter their login credentials
Once in their account, the caregiver will need to verify and/or update their personal information and answer questions within the system to ensure they are enrolled in the proper courses.
Once personal account information is verified/completed then the caregiver should click “Save” in order to validate their account and be auto enrolled in required courses.
Caregiver should contact the DFPS Help desk (877-642-4777) if they experience any issues accessing their Caregiver Training Hub account and/or required courses.
Announcements
DFPS employees should refer to their DFPS Learning Station system for all their required course as they no longer will be credited for course taken in the Caregiver Training Hub system.
SSCC employees unless otherwise instructed by their ITP should discontinue completing courses in the Caregiver Training Hub system.
End of every year courses will be reset to allow caregivers to renew their required courses when they become due.
Helpful Tips
- You cannot take the training in the Caregiver Training Hub until you receive an email from your Provider stating they have registered you as a Caregiver in the Provider Portal. Once you receive that email, then you may access the Caregiver Training Hub.
- If you are attempting to register with the Caregiver Training Hub and receive an error message, please check with your Provider to ensure you are correctly entered as a caregiver in the Provider Portal. This includes your first and last name (hyphen included or not)
Frequently Asked Questions (FAQs)
The following FAQs are helpful for both providers and caregivers:
Will we be able to enter non-expired credit for completing this training into the Caregiver Training Hub or must everyone take it again?
The Caregiver Training Hub does not allow for existing certificates or training completions to be uploaded or added into the system. All staff and caregivers must retake the training.
Do unverified respite providers and babysitters have to take this training?
Yes, anyone who will provide direct care for more than 72 hours must take the training.
The course completion certificate does not have the number of hours that is credited to our caregivers and staff. How many hours should we be giving them credit for?
- Preventing and Recognizing Sexual Abuse and Victimization of Youth in Forster Care – 1.5 hours
- Trauma and Trauma-Informed Care: An Introductory Training – 2.0 hours
- Psychotropic Medication for Children in Texas Foster Care: A Training for Caregivers – 2.0 hours
Will caregivers receive a course completion certificate and, if so, how will it be sent to them?
Yes, caregivers will receive a certificate inside the Caregiver Training Hub. Once they complete the course there is a certificate for them to generate, save, and print. Providers will be able to see their completion dates in the Course Completion Statuses section of the Provider Portal.
*Special Note: Coming in January 2026! Caregivers will start to receive an email of their certification to their registered email address.
If a caregiver completed the training under another agency’s umbrella today, but they are transferring to a new agency, will they need to take it again when they transfer agencies or just when they are due at their one-year mark?
A caregiver's training data will follow their social security number (SSN). So if the new provider admin creates the caregiver's profile using the same SSN, they will enter the date the caregiver started with their agency, and then they will be able to see the training completion date. The caregiver will not need to retake the training, except at the annual review time.
Example: If a caregiver is entered as a caregiver for three agencies, and she took the training one time, then the Provider Portal will show she completed the training in all three agencies’ records.
What if I have questions or need help?
If you have questions or need help, you may contact the DFPS Help Desk directly by calling 877-642-4777. First, select the asterisk (*) to bypass the required employee ID input, and then select 6-Other to reach a Help Desk representative.