Statewide Intake Procedures Handbook Revision
April 2009
This revision of the Statewide Intake Procedures Handbook was published on April 1, 2009. Summaries of new or revised items are provided below.
Address Confidentiality Program
This policy introduces procedures for how SWI will document and process reports that involve a participant in the Address Confidentiality Program (ACP) program, which is administered by the Crime Victim Services Division of the Office of the Attorney General (OAG). See:
2516 Parental Notification When A Minor Wants or Has Had an Abortion
2516.1 Address Confidentiality Program (ACP)
2517 Staffing With a Supervisor
3410 Documenting a Sensitive Report
3411 Address Confidentiality Program
Documentation of Companion Cases
This is a change in the way that SWI documents related calls.
Workers will no longer need to document related calls in the body of their narrative as long as they have used the “new using” function when creating additional reports. See:
3130 Narrative Page
3131 General Information and Description Section
3132 Conclusion
3133 Locating Information Section
Contacting On-Call Field Staff
This revision incorporates minor procedural changes in how SWI notifies on-call field staff about reports after business hours. See:
3925 Contacting On-Call Staff
New Field on Intake Actions Page in IMPACT (CPS Intakes Only)
This clarification explains a new field in IMPACT for CPS intakes (SIR 26032). The field is designed to assist CPS staff in determining whether an intake is eligible for review by a CPS screener. A change in SWI's documentation is needed because of this IMPACT change. See:
4930 Open Service Delivery Stages
4931 CPS Screener Eligibility Question
Transfer of Material to the SWI Quality Assurance Website
The items below have been removed from the handbook and posted on the SWI Quality Assurance page of the DFPS intranet. See:
4211.1 Examples of Reports Almost Always Assigned for Investigation of PHAB
4211.2 Examples of Reports Rarely Assigned for Investigation of PHAB
4221.1 Examples of Reports Almost Always Assigned for Investigation of EMAB
4221.2 Examples of Reports Rarely Assigned for Investigation of EMAB
4231.1 Examples of Reports Almost Always Assigned for Investigation of SXAB
4231.2 Examples of Reports Rarely Assigned for Investigation of SXAB
4241.1 Examples of Reports Almost Always Assigned for Investigation of PHNG
4241.2 Examples of Reports Rarely Assigned for Investigation of PHNG
4251.1 Examples of Reports Almost Always Assigned for Investigation of MDNG
4251.2 Examples of Reports Rarely Assigned for Investigation of MDNG
4261.1 Examples of Reports Almost Always Assigned for Investigation of NSUP
4261.2 Examples of Reports Rarely Assigned for Investigation of NSUP
4271.1 Examples of Reports Almost Always Assigned for Investigation of ABAN
4271.2 Examples of Reports Rarely Assigned for Investigation of ABAN
4281.1 Examples of Reports Almost Always Assigned for Investigation of RAPR
4281.2 Examples of Reports Rarely Assigned for Investigation of RAPR
6312 Examples of Assignable PHNG Allegations for APS
6313 Examples of PHNG Reports Not Appropriate for APS
6322 Example of Assignable MHNG Allegations for APS
6323 Example of MHNG Reports Not Appropriate for APS
6332 Examples of Assignable MDNG Allegations for APS
6333 Examples of MDNG Reports Not Appropriate for APS
6342 Examples of Assignable EMAB Allegations for APS
6343 Examples of EMAB Reports Not Appropriate for APS
6352 Examples of Assignable EXPL Allegations for APS
6353 Examples of EXPL Reports Not Appropriate for APS
6362 Examples of Assignable PHAB Allegations for APS
6363 Examples of PHAB Reports Not Appropriate for APS
6372 Examples of Assignable SXAB Allegations for APS
6373 Examples of SXAB Reports Not Appropriate for APS
6382 Example of Assignable SUTH Allegations for APS
6383 Examples of SUTH Reports Not Appropriate for APS
Appendix Best Practice Narrative