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Section 1000: Statewide Intake (SWI) Contact Center
1000 Statewide Intake (SWI) Contact Center
1110 Requirement to Report Abuse, Neglect, or Exploitation
1160 Notification to Law Enforcement
1213 Designated Line for Reports to Provider Investigations
1220 Texas Abuse Hotline Website
1300 Communication Assistance Services
1310 Interpretation Service for People who Speak a Language Other Than English
1400 Automatic Call Distributor (ACD)
1510 IMPACT Case Management System
1530 Contact Center Statistics
1621 Additional Intake Supervisor Support
1621.1 Intake Specialist Worker V
1660 General Computer Services (GCS) Staff
1670 Workforce Management Staff