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Section 1000: Statewide Intake (SWI) Contact Center
1000 Statewide Intake (SWI) Contact Center
1110 Requirement to Report Abuse, Neglect, or Exploitation
1160 Notification to Law Enforcement
1212 Designated Law Enforcement Line
1213 Designated Provider Investigations (PI) Line
1214 Designated Administrative Line
1220 Texas Abuse Hotline Website
1300 Communication Assistance Services
1310 Interpretation Services for People who Speak a Language Other Than English
1400 Automatic Call Distributor (ACD)
1510 Information Management Protecting Adults and Children in Texas (IMPACT) Case Management System
1530 Contact Center Statistics
1621 Additional Intake Supervisor Support
1621.1 Intake Specialist Worker V
1640 Program Administrators (PAs)
1660 General Computer Services (GCS) Staff
1670 Policy and Performance Management (PPM) Staff
1680 Workforce Management (WFM) Staff