Statewide Intake Policy and Procedures
Handbook Revision
February 2010

This revision of the Statewide Intake Policy and Procedures Handbook was published on February 1, 2010. Summaries of new or revised items are provided below.

After-Hours Phone Coverage for DSHS

The items below are revised to clarify handling of reports that are under the investigative jurisdiction of the Department of State Health Services (DSHS). Because the contract for SWI to provide after-hours telephone coverage for the DSHS complaint line was not renewed for this fiscal year (FY 2010), SWI will not provide after-hours phone coverage for DSHS. See:

2700 Reports for Other State or Community Agencies

2710 Health and Human Services Commission (HHSC) Departments

2711 Mental Health and Mental Retardation Services

2713 Texas Department of State Health Services (DSHS)

2713.1 Facilities Investigated by DSHS

2713.2 SWI Responsibility

3621 Processing Reports (I&Rs) for Other State and Social Service Agencies

The item below is deleted:

3621.1 Processing Reports (I&Rs) to Be Faxed to DSHS