Statewide Intake Policy and Procedures
Handbook Revision
April 2010
This revision of the Statewide Intake Policy and Procedures Handbook was published on April 1, 2010. Summaries of new or revised items are provided below.
General Clarifications
The items below are revised to clarify current policy and procedure already in effect. See:
2100 Assessing Reports Called Into SWI
2110 Reporter’s Confidentiality
2111 Calling Back a Reporter
2112 Guidelines for Calling Back a Reporter
2120 Anonymous Reporters
2130 Sharing Information With the Reporter
2131 Law Enforcement “Welfare Checks”
2132 SWI Feedback to Reporter
2133 Notification to Reporter About Investigation Results
2133.1 Reporter Notification From CPS
2133.2 Reporter Notification From APS
2133.3 Reporter Notification From Child Care Licensing
2133.4 Reporter Notification From APS Facility Investigation
2140 Reporters With More Than One Intake
2150 Determining Single or Multiple Reporters
2160 Chronic Callers
2170 Suicidal Callers
2180 Requests to Speak to DFPS Staff
2181 Reporter Requests to Speak to an Intake Worker
2181.1 Calls That Should Not Be Transferred
2181.2 Calls That Should Be Transferred
2182 Reporter Requests to Speak to Field Staff
2182.1 Interstate Compact (ICPC) Requests
2182.2 Foster Care or Adoption Information Requests
2182.3 Child Care Information
2182.4 Requests From Law Enforcement to Speak to Field Staff
2182.5 Requests From Field Staff to Speak With Other Field Staff
2183 Requests for DFPS IMPACT History Search
2183.1 Requests From DFPS Staff
2183.2 Requests for Expedited Background Checks (EBC)
2183.3 Requests for DFPS IMPACT History Search From Texas Law Enforcement
2183.4 Requests for DFPS Basic IMPACT History Search From Out-of-State
2183.5 Requests for DFPS Case Record From Out-of-State
2184 Requests From Agencies for Central Registry Checks for Applicant Screening
2185 Request for an Individual’s Case Record
2186 Request for Copy of Recorded Call
2186.1 DFPS Request
2186.2 Law Enforcement Agency Requests
2190 Consulting (Staffing) With the SWI Supervisor
2200 Specialized SWI Units
2210 Expedited Background Check (EBC) and Internet Reports (E-Report)
2220 Expedited Background Check (EBC)
2221 To Request an Emergency Background Check
Cross-references to revised items are updated in the following items:
1500 Expedited Background Check (EBC) Application
1820 Maintaining the Service Level
3112.24 Person Notes
4420 When a Child Dies in the Child’s Own Home
4481 Situations That Always Require an I&R to the Open CPS Case
4720 Requests for CPS History Check From Texas Law Enforcement
5250 A Child’s Death in a CCL (DCL or RCL) Home or Facility