Statewide Intake Policy and Procedures
Handbook Revision
October 2010
This revision of the Statewide Intake Policy and Procedures Handbook was published on October 1, 2010. Summaries of new or revised items are provided below.
New Check Box in IMPACT for Requesting Re-Entry of Intakes
The items below are revised to reflect the creation of a new check box on the Call Entry page in the IMPACT system. Workers use the check box when re-entering intakes into IMPACT. See:
3100 Entering Information Into Impact
3110 Call Information Page
3111 Call Entry Section
3111.1 Call Information Section
3111.11 Documenting the Anonymous Reporter
3111.12 When a DFPS Staff Member Makes a Report (Call Entry/Call Information)
3111.13 Related Calls Field
3111.14 Reporter's Person Notes
3111.2 Caller Address Section
3111.3 Caller Phone Section
3111.4 In RE Section
3111.5 Call Type Section
3111.51 Program Type Field
3111.52 Special Request Type Field
3111.53 I&R Type Field
3112 Person Section
3112.1 Person List
3112.11 When a DFPS Staff Member Makes a Report (Person Section/Person List)
3112.12 When a DFPS Staff Member Is Not the Reporter (Person Section/Person List)
3112.2 Call Person Detail Page
3112.21 Entering Names in the Person List
3112.22 Address and Phone
3112.23 Demographics Section
3112.24 Person Notes
3120.25 Facility Page
3130 Narrative Page
3131 General Information and Description Section
3131.1 Documenting a Consultation (Staffing) With the Supervisor
3132 Conclusion Section
3133 Locating Information Section
3140 Intake Actions Page
3141 Allegation Section
3142 Call Decision Section
3142.1 Case Name
3142.2 Classification
3142.3 Primary Allegation
3142.4 Determination Factors
3142.5 Determination Descriptors
3142.6 Priority
3142.7 Closure Code
3143.2 Sensitive Case
6810 Types of CRSR Reports for APS In-Home Cases
Name Change for State Schools
The following items are revised to change the term state school to state-supported living center (SSLC), as called for by Senate Bill 643. No other substantial changes are being made to the policy at this time.
7000 The Adult Protective Services Division of APS MH&MR Investigations (Formerly AFC)
7100 The Services Provided by the APS MH&MR Investigations Division
7110 The Facilities Investigated by the APS MH&MR Investigations Division
7111 Investigating Reports Related to Home and Community-Based Services (HCS) and Texas Home Living (TxHmL) Waiver Programs
7200 Examples of Abuse, Neglect, and Exploitation Related to APS MH&MR Investigations
7300 Assigning a Priority to an APS MH&MR Investigation
7310 When a Client Dies in an APS MH&MR Facility or Program
Reports on Licensed, Private ICF-MRs
The following items are revised to explain changes in the way SWI staff assess, document, and process reports related to licensed, private intermediate care facilities for people with mental retardation (ICF-MR). On June 1, 2010, DFPS assumed responsibility for investigating abuse, neglect, and exploitation in ICF-MRs.
7400 Intakes Related to APS MH&MR Investigations
7410 Intakes With Multiple Incidents and Victims at an APS MH&MR Facility
7411 An Intake With Multiple Incidents at an APS MH&MR Facility
7412 An Intake With Multiple Victims at an APS MH&MR Facility
7420 Allegations Related to an APS MH&MR Facility That Are Frivolous or Patently Without a Factual Basis
7430 Investigating Client-to-Client Sexual Contact at an APS MH&MR Facility
7440 Investigating Client-to-Client Aggression at an APS MH&MR Facility
7450 Investigating Injuries of Unknown Origin at an APS MH&MR Facility
7460 Investigating Pregnancy and Sexually Transmitted Disease at an APS MH&MR Facility
7470 Investigating Issues Related to Restraint, Seclusion, or Clinical Time-Out at an APS MH&MR Facility
7480 Allegations Related to a Client Who No Longer Lives in an APS MH&MR Facility or Receives APS MH&MR Services
7500 Confidentiality for Reporters of Incidents at APS MH&MR Facilities
7600 Clients’ Rights and Administrative Issues Related to APS MH&MR Investigations
7700 IMPACT Procedures Specific to APS MH&MR Investigations
7710 Completing the In Re: and Case Name Fields for Cases Related to APS MH&MR Investigations
7720 Listing Principals for Reports Related to APS MH&MR Investigations
7730 Using the Facility Page in IMPACT for Reports Related to APS MH&MR Investigations
7740 Assigning and Calling Out Intakes Related to APS MH&MR Investigations
7741 Changing the County in an APS MH&MR Investigation
Cross-references have been updated in these items:
3142.6 Priority
1440 APS MH&MR Investigations – Community Center Phone Line
2310 Intake
2340 Death of Elderly or Disabled Adult
2700 Reports for Other State or Community Agencies
3900 Call-Out and Assignment
3112.23 Demographics Section