Statewide Intake Policy and Procedures
Handbook Revision
January 2011
This revision of the Statewide Intake Policy and Procedures Handbook was published on January 3, 2011. Summaries of new or revised items are provided below.
Required SWI Documentation: Gang-Related Issues
The items below are revised to document questions SWI intake staff must ask regarding possible gang violence against DFPS staff. See:
2311.1 Worker Safety Issues
Jurisdictional Issues for CPS Reports on Incidents, Victims, or Perpetrators Outside Texas
The item below is revised to provide clarification and updates regarding jurisdictional issues for CPS reports when the incidents occurred outside of Texas or the victims or perpetrators reside outside of Texas. There are significant changes to assessment, documentation, and processing of these reports. See:
4610 Texas CPS Intake Involving Incidents That Occurred Both in Texas and Out-of-State
Clarification of Procedures Related to Law Enforcement Jurisdiction
The following items clarify procedures related to law enforcement jurisdiction. See:
2312 Law Enforcement Jurisdiction
2323.1 I&R Non-DFPS Criminal Matter Referred to Law Enforcement
Sharing Information With Reporters
The following items were added or revised to clarify procedures for handling questions and requests from callers to SWI. Some items are listed to include minor renumbering or other heading changes. See:
2130 Sharing Information With the Reporter
2131 Reporter Calls Back Requesting Call ID or Status of Previous Report
2132 Law Enforcement Welfare Checks (previously 2131)
2133 Feedback to Reporter (previously 2132)
2134 Notification to Reporter About Investigation Results (previously 2133)
2134.1 Reporter Notification From CPS (previously 2133.1)
2134.2 Reporter Notification From APS (previously 2133.2)
2134.3 Reporter Notification From Child Care Licensing (previously 2133.3)
2134.4 Reporter Notification From APS Facility Investigation (previously 2133.4)
2187 Request for Information Packets
Determining Whether Information Is an Intake, Special Request, or Information and Referral
The following items were added or revised to clarify procedures for determining the nature of the report from callers to SWI. Some items are listed to include minor renumbering or other heading changes. See:
2300 Determining Whether Information Is an Intake, Special Request, or Information and Referral
2310 Intake
2311 Special Handling Intakes
2311.1 Worker Safety Issues
2312 Law Enforcement Jurisdiction
2320 Special Requests and Information & Referrals (I&Rs)
2321 Special Request (Administrative)
2322 Case-Related Special Requests
2323 Information & Referral Types
2323.1 I&R Non-DFPS Criminal Matter Referred to Law Enforcement
2324 Subsequent Information on a DFPS Case
2324.1 Identical Reports With the Same Reporter
2324.2 Similar Information, But Different Reporters
2324.3 Additional Relevant Information Regarding An Open Case
2325 Courtesy Interviews and Case Assistance
2326 Client Moves During an Investigation: Transfer Cases
2350 Sexually Active Minor (Rider 11) (previously 2360)
2360 Reports Made by DFPS Staff (previously 2370)
2361 When DFPS Staff Make a Report for Their Own DFPS Program (previously 2371)
2361.1 Reports Made Verbally by DFPS Staff for Their Own DFPS Program (previously 2371.1)
2361.11 If SWI Agrees With DFPS Staff That a Call Meets the Criteria for an Intake (previously 2371.11)
2361.12 If SWI Disagrees With DFPS Staff That a Call Meets the Criteria for an Intake (previously 2371.12)
2361.2 E-Reports Made by DFPS Staff for Their Own DFPS Program (previously 2371.2)
2362 When Program Staff in One DFPS Program Report for a Different DFPS Program (previously 2372)
2700 Reports for Other Texas State or Community Agencies
2780 Reports Involving a DFPS Program and Another Texas State or Community Agency
2800 Reports of Abuse, Neglect, or Exploitation for Another State’s Protective Services Agency
2810 Texas Intake With Additional Victims at Risk Outside Texas
Entering Information Into Impact
The following items were added or revised to clarify procedures for entering information into IMPACT after receipt from callers to SWI. Some items are listed to include minor renumbering or other heading changes. See:
3143 Special Handling
3143.1 Worker Safety Issues
3144.1 Law Enforcement Jurisdiction
3144.2 Documentation of Law Enforcement Jurisdiction
3144.21 Narrative
3144.22 Automated Process
3144.23 Manual Process
3161 New Using Function (previously 3163)
3162 Modifying an Intake (previously 3164)
3163 New Using Function and Duplicating Intakes With Unknown Persons (previously 3165)
Processing an Information and Referral (I&R)
The following items were added or revised to clarify SWI procedures for processing I&Rs. Some items are listed to include minor renumbering or other heading changes. See:
3600 Processing an Information and Referral (I&R)
3610 Processing an I&R That Is Saved and Closed at Intake
3620 I&R Assigned to Support Staff
3621 Reports for Another Texas State Agency, Out-of State Agency, or Law Enforcement Agency
3622 I&R for Support Staff Call Out
3630 I&R Transmitted to the DFPS Field by Intake Worker
3631 CCL Standards Violations and Client Rights for APS MH&MR Investigations Facilities
3632 When Intake Worker Calls Out an I&R
3633 Additional Information for an Open DFPS Case
3634 Additional Information on an Intake Still Being Processed by SWI
How SWI Handles CPS Reports
The following items were added or revised to clarify SWI procedures for processing CPS reports. Some items are listed to include minor renumbering or other heading changes. See:
4300 CPS Assessment of Priority and Risk
4310 Obtaining Locating Information
4600 Incidents, Victims, or Perpetrators Outside Texas
4610 Texas CPS Intake Involving Incidents That Occurred Both in Texas and Out-of-State
4620 Texas CPS Intake and Additional Children at Risk in Another State
4630 Child Resides in Mexico
4631 Desarrollo Integral de la Familia (DIF) Border Contacts
4910 Case Name
4930 Open Service Delivery Stages
Affected Cross-References
Items with cross-references affected by a minor heading change to 2300 Determining Whether Information Is an Intake, Special Request, or Information and Referral are:
2371.1 Reports Made Verbally by DFPS Staff for Their Own DFPS Program
2371.2 E-Reports Made by DFPS Staff for Their Own DFPS Program
2372 When Program Staff in One DFPS Program Report for a Different DFPS Program
2112 Guidelines for Calling Back a Reporter
2210 Expedited Background Check (EBC) and Internet Reports (E-Report)
7610 When the Office of Inspector General (OIG) Reports an Incident at a State School
Heading changes to the following items affected cross-references in 2322 Case-Related Special Requests for CPS and APS and 2184.4 Requests from Law Enforcement to Speak to Field Staff:
2322 Case-Related Special Requests for CPS and APS
3710 Recording Case-Related Special Requests for CPS and APS
4800 Recording a Case-Related Special Requests in IMPACT