Statewide Intake Policy and Procedures
Handbook Revision
October 2011

This revision of the Statewide Intake Policy and Procedures Handbook was published on October 1, 2011. Summaries of new or revised items are provided below.

Offensive or Inappropriate Callers

At times a reporter may become inappropriate or obscene in their sharing of information with the intake specialist. These challenges should be met with a professional response which redirects the reporter back to relating details as they pertain to abuse, neglect, or exploitation. See:

2162 Offensive or Inappropriate Callers

A new introductory heading has been put in place to accommodate this new item:

2160 Chronic, Inappropriate, and Suicidal Callers (new introductory heading)

2161 Chronic Callers (previously 2160)

2162 Offensive or Inappropriate Callers (new item)

2163 Suicidal Callers (previously 2170)

Links to the renumbered items above have been corrected in:

7420 Allegations Related to an APS MH&MR Facility That Are Frivolous or Patently Without a Factual Basis