Statewide Intake
Handbook Revision, April 2015
This revision of the Statewide Intake Policy and Procedures Handbook was published on April 1, 2015. Summaries of new or revised items are provided below.
Use of Speakerphone When Reporting Abuse or Neglect
The item below is revised to include how to handle the delivery of a subpoena when the named individual teleworks. See:
1770 Receiving a Subpoena at Statewide Intake
1771 When a Subpoena Is Delivered in Person by a Process Server
1771.1 Subpoena Names Custodian of Records
1771.2 Subpoena Names an SWI Employee
1772 Receiving a Subpoena by Mail or Facsimile (Fax)
Use of Speakerphone When Reporting Abuse or Neglect (PATS 7862)
The item below is revised to direct that intake specialists should not request that the reporter discontinue the use of a speaker phone unless the quality of the connection is so poor that it impedes the exchange of information. The use of a speaker phone by a reporter does not violate confidentiality. See:
2110 Methods of Making a Report of Abuse, Neglect, or Exploitation to SWI