Statewide Intake
Handbook Revision, May 5, 2016
This revision of the Statewide Intake Policy and Procedures Handbook was published on May 5, 2016. Summaries of new or revised items are provided below.
Sensitive and Complaint Reports (PATS 8797)
The sections of the handbook addressing sensitive reports, complaints, and processing of sensitive reports have been revised and rewritten to provide the information in a more comprehensive and efficient manner. Policy has not changed. See:
2500 Sensitive Reports
2510 Reasons SWI May Designate a Report as Sensitive
2520 Specific Information Required for Reports that are Designated as Sensitive
2530 SWI Employees Who Need to Make a Sensitive Report
2540 Sensitive Reports Involving a SWI Employee
2550 Parental Notification When A Minor Wants or Has Had an Abortion
2560 Address Confidentiality Program (ACP)
2500 Sensitive Reports
2510 Sensitive Designation
2511 Sensitive Calls Involving an SWI Employee
2512 Sensitive Calls Involving a DFPS Employee, Intern, or Volunteer
2513 Calls Involving Non-DFPS Employee Housed With DFPS Staff
2514 Calls Involving a High Profile Individual
2515 Calls Involving Significant Media Interest
2516 Parental Notification When A Minor Wants or Has Had an Abortion
2516.1 Address Confidentiality Program (ACP)
2517 Consulting (Staffing) With the Intake Supervisor Regarding the Sensitive Report
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2600 Handling Complaints
2610 Complaints Regarding a Report Taken by SWI
2611 Complaints About SWI Staff From the General Public
2612 Handling Concerns Originating Within the SWI Program
2613 Procedures for Field Staff Regarding Concerns Shared with SWI
2620 SWI Concerns Regarding Field Handling of an Investigation
2630 Complaints Regarding Case Handling or Actions by DFPS Field Staff
2640 Documenting Complaints in IMPACT
2650 Complaints Regarding Investigations Conducted by Another Texas State Agency
2600 Handling Complaints
2610 Complaints Regarding a Report Taken by SWI
2611 Procedures for Submitting Complaints From Field Staff
2612 Handling Complaints from Field Staff Regarding SWI
2613 Handling Concerns Within the SWI Program
2614 Complaints from the Public Regarding a Report Taken by SWI Staff
2620 Complaints Regarding Case Handling by DFPS Field Staff
2621 SWI Concerns Regarding Field Handling of an Investigation
2622 Complaints Alleging Breach of Confidentiality or Misconduct by DFPS Staff
2630 Complaints Regarding Investigations Conducted by Another Texas State Agency
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3118.12 Completing the Call Person Detail Page when a Principal or Collateral is a DFPS Employee, Volunteer, or Intern, or a Relative of a DFPS Employee, Volunteer, or Intern (NEW POLICY)
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3400 Procedures for Sensitive Reports
3410 Documenting a Sensitive Report
3411 Documenting Abortion-Related Information
3412 Documenting Address Confidentiality Program Information
3413 Documenting Law Enforcement Notification in Sensitive Reports
3420 Saving and Submitting Sensitive Reports for Approval
3421 Exceptions for Certain Sensitive I&Rs
3430 Processing Sensitive Reports
3431 Assigning Sensitive Reports to Regional Contacts
3400 Procedures for Sensitive Reports
3410 Documenting a Sensitive Report
3411 Address Confidentiality Program
3420 Processing Reports on SWI Employees
3430 Processing Sensitive Intakes
3431 Completing the Person List for Sensitive Intakes
3432 Law Enforcement Notification
3433 Save and Submit for Approval
3434 Processing a Report on a Minor Who Wants or Has Had an Abortion
3434.1 Documenting Abortion-Related Information
3434.2 Priority for Judicial Bypass Proceeding
3434.3 Law Enforcement Notification
3440 Processing Sensitive I&Rs
3441 Sensitive I&Rs Not Associated With an Open DFPS Case
3442 Additional Information on an Open Sensitive Case
3450 SWI Intake Supervisor Procedures for Sensitive Reports
3451 Reviewing the Sensitive Report
3452 Regional Contacts for Sensitive Reports
3453 Assignment of Sensitive Reports to the Regional Contact