Handbook Revision, March 12, 2018
This revision of the Statewide Intake Policy and Procedures Handbook was published on March 12, 2018. Summaries of new or revised items are provided below.
IMPACT Modernization Procedure Updates (PATS 10413)
Revisions have been made throughout the handbook due to IMPACT Modernization, which resulted in new terminology and IMPACT procedures. The updates reflect new labels within IMPACT and follow the organization of an IMPACT report. There are no changes to policy.
Most changes are in the 3000 section, which covers processing procedures. Where expedient, handbook sections have been updated to provide a clearer and more concise description of information.
Affected items:
1000 The Statewide Intake (SWI) Contact Center
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1111 Abuse or Neglect of a Child
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1120 Anonymity, Confidentiality, Immunity, and Good Faith
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1222 Designated Line for Reports to APS Provider Facility Investigations
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1260 Call Recording
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1500 Texas Department of Public Safety (DPS) Criminal History Check (formerly EBC)
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1610 IMPACT
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1711 E-Unit
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1730 Support Staff
1740 Floor Managers
1750 Program Improvement Unit
1760 CLOE SWI Employee Development Unit
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1810 Shift Scheduling Call Flow
1820 Managing the Workload Maintaining the Service Level
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2000 Receiving and Assessing Information Provided to SWI
2100 Methods of Reporting and Assessing Reports Made to SWI
2110 Methods of Making a Report of Abuse, Neglect, or Exploitation to SWI
2120 Assessing Information Provided to SWI Reports
2121 Obtaining Information During Calls
2130 Reporter Contact and Interaction
2131 2130.1 Anonymous Reporters
2132 2130.2 Providing the Report Call Identification Number (Report Call ID)
2133 2131 Acceptable Use of Caller ID Feature on SWI Phones
2134 2132 Reporter Calls Back Requesting the Call Report ID or the Status of a Previous Report
2135 2133 Calling Back a Reporter
2135.1 2133.1 Confidentiality and Safety of the Reporter
2135.2 2133.2 Calling Back Professional Reporters
2135.3 2133.3 Calling Back Non-professional Reporters
2135.31 2134 Guidelines for Calling Back a Non-professional Reporter
2136 2135 SWI Feedback to Reporter
2137 2136 Notification to Reporter about Investigation Results
2137.1 2136.1 Reporter Notification From CPS
2137.2 2136.2 Reporter Notification From Child Care Licensing
2137.3 2136.3 Reporter Notification From APS In-Home
2137.4 2136.4 Reporter Notification From APS Provider Investigations Facility
2140 Reporters with More than One Intake
2150 Determining Who to Identify as a Reporter in IMPACT Determining Single or Multiple Reporters
2160 Chronic, Inappropriate, and Suicidal Callers
2161 Chronic Callers
2162 Offensive or Inappropriate Callers
2163 Suicidal Callers
2170 2180 Requests to Speak to DFPS Staff
2171 2181 Reporter Requests to Speak to an Intake Specialist
2171.1 2181.1 Calls that Should Not Be Transferred
2171.2 2181.2 Calls that Should Be Transferred
2172 2182 Reporter Requests to Speak to Field Staff
2172.1 2182.1 Interstate Compact (ICPC) Requests
2172.2 2182.2 Foster Care or Adoption Information Requests
2172.3 2182.3 Child Care Information
2172.4 2182.4 Requests from Law Enforcement to Speak to Field Staff
2172.5 2182.5 Requests from Field Staff to Speak with Other Field Staff
2173 2183 Requests for DFPS IMPACT History Search
2173.1 2183.1 Requests from DFPS Staff
2173.2 2183.2 Requests from Texas Law Enforcement
2173.21 2183.21 Austin Police Department (APD) Victim Services
2173.22 2183.22 Verifying the Requestor’s Identity
2173.23 2183.23 Providing the Search Results to Law Enforcement
2173.24 2183.24 Providing Case Information in Writing
2173.3 2183.3 Requests for DFPS Basic IMPACT History Search from Out-of-State and Foreign Requestors
2173.4 2183.4 Requests for DFPS Case Record From Out-of-State
2174 2184 Requests From Agencies for Central Registry Checks for Applicant Screening
2175 2185 Request for an Individual's Own Case Record
2176 2186 Request for a Copy of a Recorded Call
2176.1 2186.1 Requests From DFPS Program Staff
2176.2 2186.2 Requests From Law Enforcement Agencies
2176.3 2186.3 Requests From Records Management Group or Attorneys Representing DFPS
2177 Requests for Courtesy Interview from Out of State
2178 Requests from DFPS Staff for a Texas Department of Public Safety (DPS) Criminal History Check
2180 2190 Consulting (Staffing) With the Intake Supervisor
2200 Specialized SWI Units
2210 E-Unit
2220 Texas Department of Public Safety (DPS) Criminal History Check
2230 Project HIP (Helping Through Intervention and Prevention)
2200 2300 Determining the Type of Report: Whether Information Is an Intake, Special Request, or Information and Referral
2210 2310 Intake
2211 2311 Special Handling Reports
2211.1 2311.1 Worker Safety Issues
2212 2312 Law Enforcement Jurisdiction
2213 2313 Limited Locating Information
2220 2320 Special Requests and Information & Referrals (I&Rs)
2321 Special Request (Administrative)
2221 2322 Case-Related Special Requests for CPS and APS
2221.1 2322.1 Assessing Generating a CRSR When There is Not Enough Locating Information for a CPS, RCCL, or DCL Intake
2222 2323 Information and Referrals (I&Rs)
2223 2324 Subsequent Information Regarding an Existing DFPS Case
2223.1 2324.1 Subsequent Contact From the Original Reporter
2223.2 2324.2 Subsequent Contact From a Different Reporter
2223.3 2324.3 Subsequent Contact From a Professional Reporter
2223.4 2324.4 Subsequent Contact from Law Enforcement
The 2223.5 heading below is a number change only; the content published in February 2018 has not changed:
2223.5 2324.5 Determining the I&R Type for an Existing CCL or APS PI Case (number change only)
2223.6 2324.6 Original Intake Is in Open Status (SBA) With SWI
2224 2325 Requests by DFPS Field Staff for other DFPS Field Staff to Conduct Courtesy Interviews or Case Assistance
2225 2326 Client Moves During an Investigation: Transfer Cases
2226 Requests by an Out-Of-State Protective Services Agency for DFPS Staff to Conduct Courtesy Interviews or Provide Case Assistance
2230 2330 The Death of a Child
2231 2331 Death of a Child Reported by Law Enforcement
2232 2332 A Child's Death of a Child While in DFPS CPS Conservatorship
2232.1 2332.1 Notifying the Local CPS Office of the Death of a Child in DFPS CPS Conservatorship
2232.2 2332.2 Death of a Child in DFPS CPS Conservatorship Report for CPS
2232.3 2332.3 Death of a Child in DFPS CPS Conservatorship Report for RCCL
2232.4 2332.4 Death of a Child in DFPS CPS Conservatorship Report for DCL
2232.5 2332.5 Death of a Child in DFPS CPS Conservatorship in a Facility Under the Jurisdiction of APS Provider Facility Investigations
2231.6 2332.6 Death of a Child in DFPS CPS Conservatorship in a Texas Juvenile Justice Department (TJJD) Placement
2232.7 2332.7 Death of a Child in DFPS CPS Conservatorship in a Nursing Home
2240 2340 Death of a Person Age 65 or Older or Adult With a Disability
2250 2350 Reports Made by DFPS Staff
2251 2351 When DFPS Staff Make a Report for Their Own DFPS Program
2251.1 2351.1 Reports Made Verbally by DFPS Staff for Their Own DFPS Program
2251.2 2351.2 E-Reports Made by DFPS Staff for Their Own DFPS Program
2252 2352 When Program Staff in One DFPS Program Report for a Different DFPS Program
2260 2360 Reporter's Sole Basis of Knowledge Was Obtained From Media
2300 2400 Law Enforcement "Welfare Checks"
2400 2500 Sensitive Reports
2410 2510 Reasons SWI May Designate a Report as Sensitive
2420 2520 Specific Information Required for Reports that are Designated as Sensitive
2430 2530 SWI Employees Who Need to Make a Sensitive Report
2440 2540 Sensitive Reports Involving a SWI Employee
2450 2550 Parental Notification When A Minor Wants or Has Had an Abortion
2460 2560 Address Confidentiality Program (ACP)
2500 2600 Handling Complaints
2510 2610 Complaints Regarding a Report Taken by SWI
2511 2611 Complaints About SWI Staff From the General Public
2512 2612 Handling Concerns Originating Within the SWI Program
2513 2613 Procedures for Field Staff Regarding Concerns Shared with SWI
2520 2620 SWI Concerns Regarding Field Handling of an Investigation
2530 2630 Complaints Regarding Case Handling or Actions by DFPS Field Staff
2540 2640 Documenting Complaints in IMPACT
2550 2650 Complaints Regarding Investigations Conducted by Another Texas State Agency
2600 2700 Reports for Other Texas State or Community Agencies
2610 2710 Health and Human Services Commission (HHSC) Departments
2611 2711 Mental Health Services and Services for Persons With Intellectual Disabilities
2612 2712 Health and Human Services (HHS) Long Term Care and Supports Department of Aging and Disability Services (DADS)
2612.1 2712.1 DADS Health and Human Services (HHS) Consumer Rights and Services Complaint Intake Unit
2612.2 2712.2 Correspondence Received from HHS Consumer Rights and Services DADS
2613 2713 Texas Department of State Health Services (DSHS)
2613.1 2713.1 Facilities Investigated by DSHS
2613.2 2713.2 SWI Responsibility
2620 2720 Texas Workforce Commission (TWC)
2630 2730 Agencies Serving Children
2631 2731 Texas Juvenile Justice Department
2732 Youth Camps
2632 2733 Texas Education Agency (TEA)
2640 2740 Veterans Administration (VA) Hospitals
2650 2750 Adult Living Facilities Not Subject to Licensure
2660 2760 Reports Concerning Law Enforcement
2661 2761 Reports of Abuse, Neglect, Exploitation, or Death Investigated by Law Enforcement
2662 2762 Reports of Abuse or Neglect Perpetrated by Law Enforcement
2670 2770 Indian Reservations and Military Bases
2680 2780 Reports Involving a DFPS Program and Another Texas State or Community Agency
2690 2790 Texas School for the Blind and Visually Impaired (TSBVI) and Texas School for the Deaf (TSD)
2700 2800 Reports of Abuse, Neglect, or Exploitation for Another State's Protective Services Agency
2710 2810 Texas Intake With Additional Victims at Risk Outside Texas
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3000 Processing Reports
3100 Entering Information into IMPACT
3110 3110 Beginning a Report Call Information Page
3111 Completing the Call Information Page When a DFPS Employee Makes a Report
3111.1 When a DFPS Employee Makes a Report as a Professional
3111.2 When a DFPS Employee Makes a Report on Behalf of Someone Else
3111.3 When a DFPS Employee Makes a Report as a Personal Witness or Participant
3120 Report Information Page
3121 3112 Entry Section
3113 Call Information Section
3113.1 Documenting the Anonymous Reporter
3121.1 Intake Information Section
3121.2 Reporter Information Section
3121.21 3113.2 Related Reports Calls Field
3121.22 3113.3 Reporter Person Notes Field
3121.23 3113.4 Disaster Relief Drop-Down List
3121.3 3114 Caller Reporter Address Section
3115 Caller Phone Section
3121.4 Reporter Contact Information Section
3121.5 Anonymous and DFPS Employee Reporters
3121.51 Anonymous Reporters
3121.52 3111.1 When a DFPS Employees Employee Makes a Report as a Reporting in a Professional Capacity
3121.53 3111.2 When a DFPS Employee Makes a Report Employees Reporting on Behalf of Someone Else
3121.54 3111.3 When a DFPS Employee Makes a Report Employees Reporting as a Personal Witness or Participant
3122 3117 Report Call Type Section
3122.1 Special Request Program and Type Drop-Down Lists
3117.1 Program Type Drop-Down List
3117.2 Special Request Type Drop-Down List
3122.2 3117.3 I&R Type Drop-Down List
3122.3 Classification Drop-Down List
3122.4 Case Name Drop-Down List
3122.5 County Drop-Down List
3123 3116 In Regards RE To Field Section
3124 3118 Person Section
3118.1 Person List
3118.11 Entering the Reporter's Details
3125 Report Person Detail Page
3125.1 3121 Entering Names Name Section
3125.2 Entering Addresses and Phone Numbers
3125.3 3123 Entering Demographics Section
3125.31 Selecting Person Types
3125.32 Assigning Person Roles
3125.33 Identifying Relationship or Interest (Rel/Int)
3125.34 Entering Dates of Birth (DOB) and Ages
3125.35 Entering Dates of Death (DOD)
3125.36 3123.1 Entering Person Notes Field
3125.4 Entering Race and Ethnicity
3125.5 Completing Specialized Report Person Detail Pages
3125.51 Report Person Detail Page When a Reporter is a Principal Source
3125.52 3118.12 Completing the Call Report Person Detail Page When a Principal or Collateral is a DFPS Employee, Volunteer, or Intern, or a Relative of a DFPS Employee, Volunteer, or Intern
3125.53 Report Person Detail Page When a Person’s Information is Obtained From a License Plate Check
3126 Resource Section
3119 Facility Section
3120 Call Person Detail Page
3122 Address Fields and Phone Drop-Down List
3130 Narrative Page
3131 Reports That Require a Narrative
3132 General Narrative Writing Guidelines
3132.1 3133 General Information and Description Section
3133.1 Documenting a Consultation (Staffing) With the Intake Supervisor
3132.2 3134 Conclusion Section
3132.3 3135 Locating Information Section
3140 Intake Actions Page
3141 Worker Safety Issues Section
3142 3141 Allegation Section
3143 Report Decision Section
3142 Call Decision Section
3142.1 Classification Drop-Down List
3142.2 Case Name Drop-Down List
3142.3 Primary Allegation Drop-Down List
3143.1 3142.4 Determination Factors Checkboxes
3143.2 3142.5 Determination Descriptors Checkboxes
3143.3 3142.6 Priority Initial Drop-Down List
3143.4 3142.7 Closure Codes Drop-Down List
3144 3143 Special Handling Section
3144.1 3143.1 Special Handling Drop-Down List
3144.14 3143.11 OAG-ACP (Address Confidentiality Program)
3144.11 3143.12 Active Military
3144.12 3143.13 Law Enforcement
3144.15 3143.14 Retired Military
3144.13 3143.15 Native American Reservation
3143.2 Worker Safety Issues Checkbox
3144.2 3143.4 Suspected Manufacturing of Methamphetamines Checkbox
3144.3 3143.3 Sensitive Case Checkbox
3145 3144 Call Report Summary Section
3146 3144.1 Determining Law Enforcement Jurisdiction
3146.1 Law Jurisdiction Section
3146.2 Add Jurisdiction Section
3144.11 Using the DFPS Law Enforcement Jurisdiction Locator Website
3144.12 Using IMPACT to Determine Law Enforcement Jurisdiction
3144.2 Documenting Law Enforcement Jurisdiction
3144.21 Using the Law Jurisdiction Search Feature in IMPACT
3144.22 Situations In Which The Law Jurisdiction Search Feature in IMPACT Is Not Used
3144.23 Documenting That Law Enforcement Jurisdiction is Unknown
3150 Assigning, Submitting, Saving or Closing a Report
3151 Saving a Report to an Intake Specialist's Own Workload
3152 Locating a Report Retrieving an Intake From an Intake Specialist's Own Workload
3160 Contacts Resulting in More Than One Report
3161 New Using Feature Function
3162 Modifying Related (Companion) Reports
3163 New Using Function and Duplicating Reports With Unnamed Persons
3170 Re-Entering a Report in IMPACT (Re-Entry)
3171 Definitions of Re-Entry and Re-Entry Queue
3172 Program Responsibilities for Re-Entry
3172 Receiving a Re-Entry at SWI
3173 Re-Entry Requests Received from APS, CPS, and CCL Staff
3173.1 3172.1 Reasons for Requesting a Re-Entry
3173.2 3172.4 Changes That Can Be Made to a Report by Program Staff
3173.3 3172.2 Removing a Problematic Report From a Workload
3173.4 3172.3 Notifying the Customer Service Center About a Problematic Report
3174 3173 SWI Procedures for a Re-Entry
3174.1 3173.1 Evaluating the Confirming Program Authorization of a Re-Entry Request
3174.2 3173.3 What to Ask From Requestors of a Re-Entry
3174.3 Documenting a Re-Entry Request in IMPACT
3174.4 3173.55 Completing a Valid Request for Re-Entry in IMPACT
3174.5 3173.53 If the Re-Entry Request Is Invalid
3173.4 Intake Specialists Not Assigned to the Re-Entry Queue
3173.5 Intake Specialists Assigned to the Re-Entry Queue
3174.6 3173.51 Re-Entry Requests That Must Be Processed by a SWI Supervisor or Worker V
3173.52 Processing a Re-Entry Request in IMPACT From the Re-Entry Queue
3173.54 If the Re-Entry Request Is Valid
3174.7 Re-Entry Requests Received through Mail, Fax, or Internet
3174.8 3173.2 When the Data Corrections Department Requests a Re-Entry
3175 3174 Re-Entering a CRSR That is Generated Assessed Due to a Lack of Locating Information
3200 Performing Searches
3210 3230 Person Search
3211 Performing Person Searches From The Person List
3211.1 Launching Person Searches
3211.2 Viewing Person Search Results
3211.3 3236 Determining Whether to Relate the Person
3211.4 Potential Duplicates
3211.5 Relating the Person
3211.6 Unrelating a Person
3231 Launching Person Search From the Intake
3212 3232 Launching Person Search From the Search Tab
3213 Person Comparison Feature
3233 Expanding the Person Search Criteria
3234 Person Searches Using Aliases
3235 Checking Principals for Previous Reports
3237 Searching by Address
3220 3240 Case Search
3221 3260 Event Search
3230 3210 Resource Search Within IMPACT Directory
3231 3211 Performing a Resource or Facility Searches
3232 3212 Resource Missing from Resource Directory
3233 3213 Resource Facility Search for Foster Homes
3220 History Searches
3221 Purpose of History Searches
3222 Using a Second Browser Window for Searches
3241 Obtain Case ID of the Previous Intake
3242 Pasting a Case History Into a Report
3243 Finding the Current Caseworker on an Open Case
3244 Reviewing the Person List (Household Composition) on a Previous Case
3250 Relate Procedures
3251 The Use Incoming Person Information Function
3251.1 Using the Use Incoming Person Information Function
3251.2 Viewing and Correcting Information
3251.3 Documenting Incorrect or Expired Addresses and Phone Information
3252 Unrelating Persons
3252.1 Correcting Information Before Unrelating
3261 Review the Previous Intake From the Case Summary Page (Recorded Call)
3262 Review the Conclusion of Previous Investigation
3240 Other Searches
3241 3270 Internet Search
3242 3271 Social Media Search
3243 3280 TIERS: The Texas Integrated Eligibility Redesign System and Accurint
3244 License Plate Searches
3245 Out-of-State IMPACT Search Requests
3300 Reports Received through the Internet, by Mail, or by Fax Correspondence
3310 Internet Reports (E-Reports)
3311 Requesting and Processing E-Reports
3311.1 Requesting an E-Report Procedures
3311.2 Reviewing and Entering Data in the E-Report Processing Procedures
3311.3 Information and Referral (I&Rs)
3311.3 3311.4 Assigning, Submitting, Saving or Closing an E-Report
3320 Mailed or Faxed Reports Correspondence Mailed or Faxed to SWI
3321 Processing Mailed and Faxed Reports Correspondence Using Electronic Documents and Email
3322 Processing Correspondence When Electronic Documents and/or Email are Unavailable
3323 Completing the Correspondence Cover Sheet and Documenting a Records Search
3322 3324 Entering Mailed or Faxed Reports Correspondence in IMPACT
3322.1 3324.1 Correspondence: IMPACT Documentation for an Exact Match to an Existing Report in IMPACT
3324.2 Correspondence: IMPACT Documentation for a New Report
3322.2 3324.3 Determining the Reporter and Documenting Related Information in Mailed or Faxed Reports Correspondence
3322.3 3324.4 Narrative Documentation Specific to Mailed or Faxed Reports Correspondence
3400 Procedures for Sensitive Reports
3410 Supervisory Consultation (Staffing) and Review of Sensitive Reports
3420 3410 Documenting a Sensitive Report
3421 3411 Documenting Abortion-Related Information
3422 3412 Documenting Address Confidentiality Program Information
3423 3413 Documenting Law Enforcement Notification in Sensitive Reports
3420 Saving and Submitting Sensitive Reports for Approval
3421 Exceptions for Certain Sensitive I&Rs
3430 Processing Sensitive Reports
3431 Sensitive I&Rs That Are Not Submitted
3440 Supervisory Review and Assignment of Sensitive Reports
3431 Assigning Sensitive Reports to Regional Contacts
3500 Processing Requests for a Copy of a Recorded Call
3600 Processing an Information and Referral (I&R)
3610 Entering the In Regards To Fields Re For an I&R
3620 Processing an I&R that is Saved and Closed at Intake
3621 I&R Sent to Law Enforcement in Texas
3621.1 3631.1 I&R for the Texas Department of Public Safety Joint Crimes Information Center (JCIC
3630 I&Rs Assigned to the Faxing Workload Support Staff
3631 I&Rs For Another Texas State Agency, Out-of State Agency, or Law Enforcement Agency
3632 I&R for Another State’s Protective Service Agency or Out-Of-State Law Enforcement Agency
3632 I&R for Support Staff Call Out
3640 I&R Assigned Transmitted to the DFPS Field by Intake Specialist
3641 I&R For CCL Standards Violations and Client Rights for APS Provider Facility Investigations
3642 When Intake Specialist Calls Out an I&R
3642 3643 Additional Information for an Open DFPS Case
3643 3644 Additional Information on an Intake Still Being Processed by SWI
3650 Modifying Reports
3651 Changing an Open Intake Into an I&R
3652 Closing an I&R Accidentally Saved and Assigned to Intake Specialist’s Workload
3652 3653 Assigning an Intake or I&R Erroneously Saved and Assigned to Intake Specialist’s Workload
3700 Processing Special Requests
3710 Processing Case-Related Special Requests (CRSR)
3711 Processing a CRSR that is Generated Assessed Due to a Lack of Locating Information
3720 Processing Administrative Special Requests
3800 IMPACT Downtime
3900 Assigning, Submitting, or Closing Reports Assignment and Call-Out
3910 Change of County for Case Assignment
3911 Time of Transmission of Intake
3920 Call-Outs
3921 Call-Outs Performed by SWI Support Staff
3922 Call-Outs Performed by Intake Specialists
3922.1 Call-Outs for CPS and CCL When SWI Support Staff Is Not Available
3922.2 Call-Outs for APS In-Home and APS Facility Investigations
3922.3 Call-Outs in Emergency Situations
3923 Contacting On-Call Staff
3924 Documenting the Call-Out in IMPACT
3925 Saving and Assigning Intakes
3925 3926 Staff Search
3926 3927 On-Call Schedule Changes
3926.1 3927.1 Instructions to be Shared With Field Staff on Changing an On-Call Schedule
3926.2 3927.2 Problems With On-Call Schedules or On-Call Staff
3930 Call-Out and Assignment Charts
3930 3940 Intakes and I&Rs That Are Stuck or Marked for Deletion
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4291.2 Labor Traffickers Not Investigated by CPS
________________________________________
4292.2 Sex Traffickers Not Investigated by CPS
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4421 Allegations Involving a Recent Child Death
________________________________________
4431.2 Drug or Alcohol Use During Pregnancy (Post Delivery)
________________________________________
4480 Issues Involving Children in DFPS CPS Conservatorship
4481 Situations That Always Require an I&R “Call Regarding Existing CPS Case”
4482 Youth in DFPS CPS Conservatorship Has a Baby
4483 Young Adults Who Return to Care
4490 Reports of Abuse or Neglect that Involve School Personnel Involving Schools
________________________________________
4513 Texas CPS Intake and Additional Children at Risk in Another State
________________________________________
4530 Determining CPS or RCCL Jurisdiction for a Child in Relative or Fictive Kin Placement
________________________________________
4611 Referring a Reporter to Another State's CPS
4612 Generating Assessing an I&R to Another State's CPS
________________________________________
4622 Investigational Jurisdiction of Unaccompanied Alien Children
________________________________________
4910 In Regards To Re and Case Name
4920 CPS Person List
________________________________________
4940 CPS Assignment and Call-Out
4941 CPS Change of County for Case Assignment
________________________________________
5000 Child Care Licensing (CCL) Division
________________________________________
5210 Exploitation and Human Trafficking in CCL Reports
________________________________________
5221 CCL Assessment of Priority 1
________________________________________
5230 CCL Possible Standards Violations: Incidents Not Involving Abuse, Neglect, or Exploitation
5240 Reports Involving Children in DFPS Conservatorship in a CCL Operation
________________________________________
5320 Operations Exempt from Regulation by DCL
5330 DCL Illegal Operations
________________________________________
5351 Resource Facility Section for DCL Reports
5352 DCL Case Name
5353 DCL Person List
5354 DCL Report Processing Assignment and Call-Out
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5400 Residential Child Care Licensing (RCCL)
5420 Operations Exempt from Regulation by RCCL
5430 The Department or Agency which Licenses a Residential Facility Is Unclear
5440 RCCL Illegal Operations
5450 Special Situations Involving RCCL Operations
5451 When the Victim Is 18 or Older
5452 Generating Assessing Reports of Alleged Sex Offenders in a Foster Home (Active vs Inactive)
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5454 Determining RCCL or CPS Jurisdiction for a Child in Relative or Fictive Kin Placement
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5456 Law Enforcement Reports Family Violence in RCCL Foster Homes
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5461 Resource Facility Section for RCCL Reports
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5462 RCCL Case Name
5463 RCCL Person List
5464 RCCL Report Processing Assignment and Call Out
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6000 In-Home Adult Protective Services In-Home (APS)
________________________________________
6911 APS In-Home Case Name
6912 APS In-Home Report Person Detail
6913 APS In-Home Person List
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7000 APS The Adult Protective Services Provider Investigations Division
________________________________________
7710 Completing the In Regards To and Case Name Fields for Cases Related to APS Provider Investigations
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7730 Using the Resource Section in IMPACT for Reports Related to APS Provider Investigations