Handbook Revision, April 1, 2022

This revision of the Statewide Intake Policy and Procedures Handbook was published on April 1, 2022. Summaries of new or revised items are provided below.

Reports in a Foreign Language (PATS 13560)

This handbook revision updates sections 2350 and 2360 to add instructions for what to do when a report is received by mail, fax, or the internet report system, and the narrative is written in a language other than English.

See:

2350 Narratives for Internet Reports

2360 Narratives for Mail or Fax Reports

Policy and Performance Management (PATS 13665)

Updating three existing handbook references to new name of SWI Policy & Performance Management (PPM) from the previously named SWI Program Improvement (PI).

See:

2685 Contacting On-Call Staff Workers

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2845 SWI Complaint about Field Staff Worker

2846 Field Staff Worker Complaint about SWI