Handbook Revision, July 15, 2024
This revision of the Statewide Intake Policy and Procedures Handbook was published on July 15, 2024. Summaries of new or revised items are provided below.
Annual Review of CPI/CPS (4000) and PI Facility (6000) Chapters (PATS 14095)
This policy revision is an annual review of the 4000 (CPI/CPS) and 6000 (PI Facility) chapters of the SWI Intake Policy and Procedures Handbook. Minor changes include corrections to the following:
- Updated hyperlinks.
- Typographical errors.
- Cross-references.
- Plain language and consistency in language usage.
- Accuracy in policy and procedure.
Additional minor change removes outdated IMPACT functionality language from instructions for intake specialists regarding internal call transfers.
See:
2150 Reporter Requests to Speak to a Specific Intake Specialist
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4000 Child Protective Investigations and Services (CPI and CPS)
4100 CPI and CPS Person List
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4111 Principal (PRN)
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4121 Alleged Victim (VC)
4122 Alleged Perpetrator (AP)
4122.1 Unknown Alleged Perpetrator
4122.2 Child as an Alleged Perpetrator
–––––––––––––––––––––––––––––––––
4122.4 Deceased Alleged Perpetrator
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4124 Unknown Role (UK)
4125 No Role (NO)
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4141 Person Lists with Limited or Unknown Information on Household Members
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4212.3 Labor or Sex Traffickers Not Investigated by CPI
4212.4 Law Enforcement Notification for Trafficking Reports
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4300 CPI Priorities
4310 Priority 1 (P1)
4320 Priority 2 (P2)
4330 Priority None (PN)
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4332 Additional Information from Specific Collateral or Principal (COL/PRN) Is Needed
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4420 County
4430 CPI Screener Eligibility Question
4440 CPI Call-out and Assignment
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4510 Pregnancy and Newborns
4511 Unborn Child
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4513 Miscarriage or Fetal Demise
4514 Concerns Regarding a Breastfeeding Mother with AIDS or HIV
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4515.22 Infant Is Born at a Medical Facility But Mother Is Unable or Unwilling To Parent
4515.3 SWI Procedures for Baby Moses Intakes
4515.4 Situations That Do Not Meet Baby Moses Intake Criteria
4516 Mother with a Child in DFPS Conservatorship Gives Birth to a New Baby
4516.1 Birth Reported by DFPS Staff
4516.2 Birth Reported by Anyone Other Than DFPS Staff
4517 Child Born to Mother in a Corrections Facility, Mental Health Hospital, or Drug Treatment Facility
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4523 Documenting School Reports
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4526 Boarding Schools
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4540 Designating a Child as an Alleged Perpetrator for Child-on-Child Abuse or / Neglect under CPI Jurisdiction
4541 Child-on-Child Sexual Abuse (SXAB)
4542 Child-on-Child Physical Abuse (PHAB)
4543 Child-on-Child Neglectful Supervision (NSUP)
4544 Determining the Role of the Caregiver When Assessing for Child-on-Child Abuse or Neglect
4550 Multifamily Households
4551 Clarification of Terms: Family and Multifamily Household
4552 Person Detail on Multifamily Intakes
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4561.2 Situations That Sometimes Require an I&R to Existing CPS Case
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4562.1 Court-Ordered Investigations or Removals
4562.2 Children Placed in a Shelter by Law Enforcement
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4564.3 Assessing Reports Involving Placement Assistance for Therapeutic Needs
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4571 PHAB As as a Result of Exposure to Family Violence
4572 NSUP As as a Result of Exposure to Family Violence
4573 EMAB As as a Result of Exposure to Family Violence
4574 Assigning Designating Roles for Family Violence-Related Intakes
4580 Motorized Vehicles (Including ATVs)
4581 Driving without a Car Seat or Seat Belt
4582 Caregiver Driving While under the Influence of Drugs or Alcohol
4583 Children Left Alone in Vehicles
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4611.1 UTC Procedures
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4612.2 CSCAL Discovered During Routine History Search
4613 HHSC Unable to Locate Parent or Guardian of a Child in an ICF/IID or Nursing Facility
4614 Limited Locating Information
4615 Not Enough Locating Information for a CPI Intake
4615.1 Requesting a TIERS Search
4615.2 Processing a CRSR Generated Completed Due to a Lack of Locating Information
4615.3 Processing Results of the FINDRS Search
4620 Methamphetamine Labs
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4640 Forced or Coerced Marriage
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4711.3 Child in an ICPC Placement Out-of-State Placement, Including ICPC, Alleges Abuse or Neglect
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4742 Care Provided Outside of a Child’s Home
4743 Parents and Child Care Provider Both Possible Perpetrators
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4810 Requirements for CRSRs
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4821 CRSR – Requests for Local Public Service (C-PB)
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4824 CRSR – Protective Service Alert (C-SA)
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4826 CRSR – Expedited Background Check (C-EBC)
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6000 Provider Investigations (PI) Facility
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6121 State Hospitals
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6123 Private Psychiatric Facility Contracting with Health and Human Services
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6200 PI Facility Person List
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6222 Alleged Perpetrator (AP)
6222.1 Limited or No Specific Identifying Information about the AP
6222.2 Identity of the Alleged Perpetrator Is Unknown
6223 No Role (NO)
6230 Relationship or Interest (Rel/Int)
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6410 Priority 1
6420 Priority 2
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6500 Report Does Not Meet the Definition of Abuse, Neglect, or Exploitation
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6610 Case Name
6620 County
6630 Resource Section
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6640 PI Facility Call-Out and Assignment
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6711 Multiple Incidents of Abuse or Neglect
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6730 Assessment of Specific Scenarios for PI Facility
6731 Client-to-Client Sexual Contact
6732 Client-to-Client Aggression
6733 Injuries of Unknown Origin
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6735 Sexual Activity between a Facility Employee and Former Client
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6741 Past Allegations Related to a Former Client of the Facility
6742 Past Allegations Related to a Client Who Is Deceased
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6830 Dual Jurisdiction between PI Facility and Another HHS Division
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6850 Incidents Off the Grounds of the Facility
6860 Incidents at the Facility Involving Visitors
SWI Annual Handbook Update of Sections 7000, 8000, and 9000 (PATS 14097)
This policy revision updates links, fixes typographical errors, updates cross-references, and completes minor changes for language usage and accuracy for the following sections in the Statewide Intake Handbook:
- 7000 Provider Investigations (PI) Community
- 8000 Day Care Investigations (DCI) and HHSC Day Care Regulation (DCR)
- 9000 Residential Child Care Investigations (RCCI) and HHSC Child Care Regulation (CCR)
See:
7000 Provider Investigations (PI) Community
––––––––––––––––––––––––––––––––––––
7200 PI Community Person List
7210 Types
7211 Principal (PRN)
7212 Collateral (COL)
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7220 Roles
7221 Alleged Victim (VC)
7222 Alleged Perpetrator (AP)
––––––––––––––––––––––––––––––––––
7222.2 Alleged Perpetrator Is On or Off the Clock
7222.3 Limited or No Specific Identifying Information about the AP
7223 No Role (NO)
7230 Relationship or Interest (Rel/Int)
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
7310 Abuse Allegations
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
7331 When a Loan Is Exploitation
7400 PI Community Priorities
7410 Priority 1
7420 Priority 2
7430 Priority 3
7500 Processing PI Community Intakes
7510 Case Name
7520 County
––––––––––––––––––––––––––––––––––––––
7540 PI Community Assignment
7600 PI Community Special Topics
7610 Multiple Incidents
7611 Multiple Incidents of Abuse or Neglect
–––––––––––––––––––––––––––––––––––––––––––––
7630 Assessment of Specific Scenarios for PI Community
7631 Injuries of Unknown Origin
7632 Sexual Activity between a Community Provider and a Client
7640 Incidents that Occurred in the Past
7641 Past Allegations Related to a Client Who No Longer Receives Services from the Community Provider
7642 Past Allegations Related to a Client Who Is Deceased
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
7700 Special Program or Agency Jurisdictional Topics
7710 Providers Not Investigated by PI Community
7711 Jurisdictional Considerations Involving HCSSA Providers
7720 Ensuring the Community Provider Does Not Work for a Facility
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
7740 Incidents Away from the Client’s Residence
––––––––––––––––––––––––––––––––––––––––––––––
8000 Day Care Investigations (DCI) and HHSC Day Care Regulation (DCR)
8100 Types of Day Care Operations
8110 Day Care Operations Regulated by DCR
8120 Operations Exempt from Regulation by DCR
8130 Unregulated Day Care Operations
8200 DCI Person List
8210 Types
8211 Principal (PRN)
8212 Collateral (COL)
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8220 Roles
8221 Alleged Victim (VC)
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8222.1 Child as Perpetrator
8223 No Role (NO)
8230 Relationship or Interest (Rel/Int)
–––––––––––––––––––––––––––––––––––––
8310 Abuse Allegations
8311 Emotional Abuse (EMAB)
8312 Physical Abuse (PHAB)
––––––––––––––––––––––––––
8321 Medical Neglect (MDNG)
–––––––––––––––––––––––––––––––––––
8330 Exploitation (EXPL)
–––––––––––––––––––––––––––
8400 DCI Priorities
8410 Priority 1 (P1)
8420 Priority 2 (P2)
8500 Information and Referrals (I&Rs)
8510 I&R DCL Standards Compliance
8520 I&R to Existing DCI Cases
–––––––––––––––––––––––––––––––––––––
8630 County
8640 Law Enforcement Notification
8650 DCI Call-Out and Assignment and Call Out
–––––––––––––––––––––––––––––––––––
9000 Residential Child Care Investigations (RCCI) and HHSC Residential Child Care Regulation (RCCR)
9100 Types of Residential Child Care Operations
9110 Residential Child Care Operations Regulated by RCCR
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
9130 Unregulated Residential Child Care Operations
9140 Department or Agency That Licenses a Residential Facility Is Unclear
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
9200 RCCI Person List
9210 Types
9211 Principals (PRNs)
9212 Collaterals (COLs)
–––––––––––––––––––––––––––––
9220 Roles
––––––––––––––––
9222.1 Child as Perpetrator
9222.2 Adult in Care as an Alleged Perpetrator
9223 Unknown Role (UK)
9224 No Role (NO)
9230 Relationship or Interest (Rel/Int)
9240 Person List Considerations for RCCI Intakes
9241 Types and Roles Specific to a Residential Facility or Shelter Setting
9242 Types and Roles Specific to a Foster Home Setting
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
9310 Abuse Allegations
9311 Emotional Abuse (EMAB)
––––––––––––––––––––––––––
9313 Sexual Abuse (SXAB)
––––––––––––––––––––––––––
9321 Medical Neglect (MDNG)
––––––––––––––––––––––––––
9323 Physical Neglect (PHNG)
9330 Exploitation (EXPL)
–––––––––––––––––––––––––––––––––––
9400 RCCI Priorities
9410 Priority 1 (P1)
9420 Priority 2 (P2)
9500 Information and Referrals (I&Rs)
9510 I&R RCL Standards Compliance
9520 I&R to Existing RCCI RCL Cases
9530 Reports Involving Children in DFPS Conservatorship in an RCCR Operation
9600 Processing RCCI Intakes
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
9640 Law Enforcement Notification
–––––––––––––––––––––––––––––
9651 Assignment of P1 and P2 Intakes
9652 Assignment of I&R RCL Standards Compliance
9700 RCCI Program or Agency Jurisdiction Special Topics
–––––––––––––––––––––––––––––––––––––––––––––––––––––
9730 Administering Medications
SWI Contact Center, Information and Referral Reports, and Adult Protective Services (PATS 14098)
This policy revision is an annual review of chapters 1000 (Statewide Intake Contact Center), 3000 (Information and Referral Reports), and 5000 (Adult Protective Services). Minor changes include the following:
• Adds consistency to I&R naming conventions.
• Clarifies in 3130 when to use Call Back I&R type.
• Clarifies procedures in 3423.2 and 3423.3 for Out-of-State Agency Requests for Case History (OOS Requests).
• Updates links.
• Fixes typographical errors.
• Updates cross-references.
• Updates “alleged victim” to “client” throughout the APS chapter.
• Completes minor changes for plain language and consistency.
See:
1000 Statewide Intake (SWI) Contact Center
1100 Legal Information
1110 Requirement to Report Abuse, Neglect, or Exploitation
_______________________________________________________
1130 Confidentiality
1140 Immunity and Good Faith
_______________________________________________________
1160 Notification to Law Enforcement
_______________________________________________________
1210 Phone
_______________________________________________________
1214 Administrative Line
_______________________________________________________
1220 Texas Abuse Hotline Website
1230 Mail or Fax
1240 Walk-In
_______________________________________________________
1310 Interpretation Service for People who Speak a Foreign Languages Other Than English
1320 Interpretation Services for People who Are Deaf, are or Hearing-Impaired, or who Have Speech Disabilities
1400 Automatic Call Distributor (ACD)
_______________________________________________________
1520 Call Recordings
1530 Contact Center Statistics
_______________________________________________________
1610 Intake Specialists
1611 E-Unit Specialists
1620 Intake Supervisors
1621 Additional Intake Supervisor Support
1621.1 Intake Specialist Worker V
1621.2 Acting Supervisor
1630 Screening Staff
1640 Program Administrators
1650 Support Staff
1660 General Computing Computer Services (GCS) Staff
1670 Workforce Management Staff
1680 Policy and Performance Management Staff
1690 Training Specialists
_______________________________________________________
1720 Managing the Workload
_______________________________________________________
3000 Information & Referral (I&R) Reports
3100 I&R Types
_______________________________________________________
3130 Call Back (EBC Use Only)
3140 Chronic Caller
3150 Clearly Not Reportable
_______________________________________________________
3190 Other Business Call
3200 I&R Person List
_______________________________________________________
3230 Relationship or Interest
3240 Identifying and Locating Information
3300 Processing I&Rs
3310 Person Search
3320 Narrative
3330 In Regards To
3340 County Location
3350 Law Enforcement Notification
3360 Call-Out and Routing
3400 I&R Special Topics
_______________________________________________________
3412 Request for an Individual’s Case Record
3413 Request for Child Care Information
3414 Request for Foster Care or Adoption Information
3415 Request for Central Registry Checks for Applicant Screening
3416 Request for an Interstate Compact on the Placement of Children (ICPC)
_______________________________________________________
3421 Field Staff Requests Case History
3422 Texas Law Enforcement Requests Case History
3423 Out-of-State Agency Requests for Case History (OOS Requests)
3423.1 Intake Specialist Receives the Request
3423.2 Completing the Request
3423.3 When the Requester Calls Back
3430 Request for Call Recording
3431 Request from Field Staff
3432 Request from Law Enforcement
3433 Request from Records Management Group, or Attorneys Representing DFPS, or the Office of the Inspector General
_______________________________________________________
3440 Field Staff Requests a Criminal History Check
3450 Field Staff Requests to Speak with Other Field Staff
3460 Field Staff Requests Help from Other Field Staff
_______________________________________________________
5110 Inability to Live Independently or Provide Self-Care
_______________________________________________________
5210 Types
5211 Principals (PRNs)
5212 Collaterals (COLs)
_______________________________________________________
5223 Alleged Perpetrator (AP)
5223.1 Unknown Perpetrators
_______________________________________________________
5223.4 Family Member
5223.5 Ongoing Relationships
_______________________________________________________
5223.7 Alleged Perpetrator No Longer Has Access to the Client Alleged Victim
_______________________________________________________
5230 Relationship or Interest (Rel/Int)
5300 APS Allegations
5310 Abuse Allegations
5311 Physical Abuse (PHAB)
_______________________________________________________
5320 Neglect Allegations
_______________________________________________________
5330 Financial Exploitation (EXPL)
5331 Loans to an Unrelated Paid Caretaker
5400 APS Priorities
5410 Priority 1 (P1)
5420 Priority 2 (P2)
5430 Priority 3 (P3)
5440 Priority 4 (P4)
5500 Processing APS Intakes and Case-Related Special Requests (CRSRs)
5510 Case Name
5520 County
5530 APS Call Out and Assignment
_______________________________________________________
5630 Death Caused by Abuse or Neglect
5640 Limited Locating Information
5650 Chronic Callers
_______________________________________________________
5711 When More Than One Report Should Be Completed
_______________________________________________________
5730 APS Involvement in Other Situations
5731 Consent to Medical Procedures, Orders of Do Not Resuscitate (DNR), or Removal of Life Support
_______________________________________________________
5734 Private and Public Schools
_______________________________________________________
5735.5 Abuse, Neglect, or Financial Exploitation by Someone Other Than an Employee of the Facility
5800 APS Case-Related Special Requests (CRSR)
5810 Requirements for CRSRs