Handbook Revision, March 3, 2025
This revision of the Statewide Intake Policy and Procedures Handbook was published on March 3, 2025. Summaries of new or revised items are provided below.
Statewide Intake Policy Publication, Fiscal Year 2025, Quarter 2
Policy Alert Tracking Number 14321-SWI
This policy revision does as follows:
- 2114—Updated to mirror language in screener sections.
- 4100—Added abbreviations.
- 4121—Removed language regarding unknown role and added link to Designating Victims for CPI Intakes resource on the DFPS intranet.
- 4124—Removed language regarding designating victims.
- 4214—Added links to 4121 and Designating Victims for CPI Intakes resource on the DFPS intranet.
- 4510—Removed medical neglect (MDNG) Priority 1 (P1) exception.
- 7330—Removed link to 7331.
- 7331—Removed entire section from SWI handbook.
- 10342, 10810, 11341, and 11810—Added language regarding not using phone numbers obtained from call recording application.
See:
2114 Caller ID
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4100 CPI and CPS Person List
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4121 Alleged Victim (VC)
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4124 Unknown Role (UK)
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4214 Sexual Abuse (SXAB)
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4510 Pregnancy and Newborns
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7330 Exploitation (EXPL)
7331 When a Loan is Exploitation
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10342 People Who Are Appropriate to Contact
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10810 Intake Call Recordings
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11341 Contacting Reporters
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11810 Intake Call Recordings
Policy Alert Tracking Number 14322-SWI
This policy revision does as follows:
- 2122—Clarifies that the contact information necessary in the exception is a phone number.
- 2420—Clarifies the intake specialist must review open INT stage history.
- 2836—Removes preferred method of submission by SWI employees.
- 4631.2—Clarifies that there are no allegations of past abuse or neglect for a deceased child or other living children.
- 6639—New policy that clarifies how to process the Resource section of intakes for adults with a disability residing in an RCCR facility.
- Adds cross references to several sections.
See:
2122 Anonymous Reporters
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2420 IMPACT Case History Searches
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2836 Sensitive Report from an SWI Employee
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4631.2 Case-Related Special Request (CRSR)
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6639 Adults with Disabilities in RCCR Facilities
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6720 Reports Involving Children in DFPS Conservatorship or Adults in DFPS Extended Foster Care
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6844 Jurisdiction of Reports Involving Children or Adults in HCS Group Homes or Receiving Services in Non-Provider Investigations (PI) Settings
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9530 Reports Involving Children in DFPS Conservatorship in an CCR Operation
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9612.1 Child Placing Agency (CPA) Homes
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9720 A Resident’s Death in an RCCR Operation
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9740 When a Victim Is 18 Years Old or Older
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9741 Adult Victim with a Disability
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9751 Documenting Reports of an Alleged Sex Offender in an RCCR Facility
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9760 Abuse, Neglect, or Exploitation by a Home and Community Support Services (HCSSA) Provider
Policy Alert Tracking Number 14323-SWI
This policy revision corrects typographical errors and makes clarifications in SWI instructions for processing complaints, handling reentry requests, and using on-call schedules.
See:
2127 Reporters Who Refuse an Interpreter
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2270 Demographics
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2682 Problem with an On-Call Schedule
2683 Changing an On-Call Schedule
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2685 Contacting On-Call Workers
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2782 E-Report Is Blank
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2811 Requesting Help with Multiple Reports
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2841 Public Complaint about SWI
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2846 Field Staff Complaint about SWI
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2860 Reentry Requests from Field Staff
Policy Alert Tracking Number 14324-SWI
This handbook revision updates all references to the Health and Human Services Commission (HHSC). Previously, the word "commission" was omitted.
See:
2125 Suicidal Reporters (Callers)
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2842.1 Public Complaint about Field Staff Regarding Handling of a Case
2843 Complaint from a Foster Youth about His or Her Placement
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3172 Referred to HHSC
3172.1 Facilities and Services under the Jurisdiction of Health and Human Services Commission (HHSC)
3172.2 Dual Jurisdiction
3172.3 When to Close the I&R
3172.4 When to Assign the I&R
3173 Matter Referred On
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3413 Request for Child Care Information
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4564.1 Residential Treatment Center Project
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4731 Residential Child Care Investigations (RCCI) Jurisdiction
4732 Provider Investigations (PI) Jurisdiction
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4735 Information and Referral (I&R)
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4743 Parents and Child Care Provider Both Possible Perpetrators
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4760 Child Lives in an HCS Group Home or Receives Services in Another Setting
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5223.3 Paid Caretakers
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5711 When More Than One Report Should be Completed
5712 When an APS Report Includes Concerns for Health and Human Services HHS Complaint and Incident Intake (HHS CII)
5720 Determining Jurisdiction Based on Payment Source
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5732 Guardianship
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5735 Facility under the Jurisdiction of Another Health and Human Services Commission (HHSC) Division
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5735.3 Eviction or Leaving Against Medical Advice (AMA) from a Facility Regulated by HHSC
5735.4 Abuse, Neglect, or Financial Exploitation by an Employee of the Facility
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5822 CRSR – APS Court (C-REG)
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6000 Provider Investigations (PI) Facility
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6122 Rio Grande State Center (Mental Health Component)
6123 Private Psychiatric Facility Contracting with Health and Human Services Commission
6130 Community Centers
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6632 Private Psychiatric Facilities that Contract with Health and Human Services Commission (HHSC)
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6635 Community Centers
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6751 Day Habilitation Center (Dayhab)
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6770 Suicidal Callers in Certain Facilities
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6820 Regulated Group Homes versus Boarding Homes or Personal Care Homes
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6822 IMPACT Search
6823 Unsuccessful IMPACT Search
6830 Dual Jurisdiction between PI Facility and Another HHSC Division
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6841 Home and Community-based Services (HCS) Group Homes
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7000 Provider Investigations (PI) Community
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7110 Types of Community Providers
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7620 Reports Involving Children in DFPS Conservatorship
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7710 Providers Not Investigated by PI Community
7711 Jurisdictional Considerations Involving HCSSA Providers
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7730 Dual Jurisdiction between PI Community and Another HHSC Division
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8000 Day Care Investigations (DCI) and HHSC Day Care Regulation (DCR)
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9140 Agency that Licenses a Residential Facility is Unclear
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9741 Adult Victim with a Disability