Handbook Revision, February 2, 2026
This revision of the Statewide Intake Policy and Procedures Handbook was published on February 2, 2026. Summaries of new or revised items are provided below.
SWI Annual Review of Chapter 2000: Reports (PATS 00207)
This policy revision clarifies language for consistency and accuracy across the 2000 chapter, which is about reporters, person lists, narratives, searching, assessing, processing, special handling, complaints, and reentries.
See:
2000 Reports
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2110 Information about the Reporter
2111 Secondary Phone Numbers
2112 Supporting Materials and Documentation
2113 Notes about the Reporter Interaction
2114 Caller ID
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2120 Types of Reporters
2121 Professional Reporters
2122 Anonymous Reporters
2122.1 Due Diligence to Gather Information
2122.2 Determining Program Jurisdiction
2122.3 Documenting Anonymous Child Protective Investigations (CPI) Reports
2122.4 When Law Enforcement is the Reporter
2122.5 When an Anonymous Reporter Reveals Name, Phone Number, or Relationship
2122.6 Anonymous Reporter Includes Concerns about Child Abuse or Neglect under CPI’s the Jurisdiction of Child Protective Investigations (CPI) While Making a Report for Law Enforcement or Another Program
2122.7 Anonymous Reporter Reveals Enough Information to Find an Existing Child Protective Investigations (CPI) Case
2122.8 Anonymous or Incomplete Reports Received via E-Report, Fax, or Mail
2123 Chronic Reporters (Chronic Callers)
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2125 Suicidal Reporters (Callers)
2126 Reporters and Principals (PRNs) Who May Be Known to SWI Staff
2127 Reporters Who Refuse an Interpreter
2128 Reporters Who Are Children
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2131 DFPS, Child Care Regulation (CCR), Provider Investigations (PI), and Single Source Continuum Contractor (SSCC) Reporters
2131.1 Reporting in a Professional Capacity
2131.2 Reporting on Behalf of Someone Else
2131.3 Reporting as a Personal Witness or Participant
2132 Mail or Fax Reporters
2133 E-Report Reporters
2134 Walk-In Reporters
2135 Multiple Reporters
2140 Feedback to the Reporter
2141 Call Decision
2142 Report ID
2143 Intake Specialist Name and Worker ID
2144 Referrals
2145 Law Enforcement Welfare Check
2146 Status Updates or Investigation Outcome
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2150 Reporter Requests to Speak to a Specific Intake Specialist
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2200 Person List
2210 Names
2220 Addresses
2230 Phone Numbers
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2241 Principal (PRN)
2242 Collateral (COL)
2250 Roles
2251 Alleged Victim (VC)
2252 Alleged Perpetrator (AP)
2253 Alleged Victim Perpetrator (VP)
2254 Unknown Role (UK)
2255 No Role (NO)
2260 Relationship or Interest (Rel/Int)
2270 Demographics
2280 Person Notes
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2310 Narrative Structure
2311 General Information/ Description Section
2312 Conclusions Section
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2320 Clear and Professional Writing
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2340 Information from Case History
2350 Narratives for E-Reports
2360 Narratives for Mail or Fax Reports
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2410 IMPACT Person Searches
2411 Reports and Persons That Require Person Searches
2412 Person Search Results
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2413.1 If Match Is to a Staff Record
2413.2 If Match Is Uncertain
2413.3 If Match Is Based on Household Composition from a Prior Case
2414 Potential Duplicates in Person Search Results (for Intakes and Case-Related Special Requests (CRSRs)
2415 Corrections to Names, Contact Information, and Demographics after Relating
2420 IMPACT Case History Searches
2430 IMPACT Resource Searches
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2460 Internet Searches
2470 Social Media Searches
2480 Texas Integrated Eligibility Redesign System (TIERS) Searches
2490 License Plate Searches
2500 Assessment
2510 Report Types
2520 Programs
2530 Allegations
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2550 Determination Descriptors
2560 Priorities
2570 Consulting or Staffing
2600 Processing
2610 Disaster Relief Codes
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2630 County
2640 Resource Section
2650 Worker Safety Issues
2660 Special Handling
2661 Active Military
2662 Law Enforcement
2663 Native American Reservation (Native Amer/Reserva)
2664 OAG-ACP Office of Attorney General-(Address Confidentiality Program) (OAG-ACP)
2665 Retired Military
2666 Suspected Manufacturing of Methamphetamines
2667 Sensitive Report
2670 Law Enforcement Notification (LEN)
2671 When the Location of the Abuse or Neglect Incident Is Known
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2674 Multiple Criminal Jurisdictions
2675 When the Location of the Abuse or Neglect Incident Is Out-of-State
2676 When the Abuse or Neglect Incident Involves Human Trafficking
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2682 Problem with an On-Call Schedule
2683 Changing an On-Call Schedule
2684 Call-Outs
2685 Contacting On-Call Workers
2686 Documenting the Call-Out
2687 Routing
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2711 Subsequent Contact from the Original Reporter
2712 Subsequent Contact from a Different Reporter
2713 Subsequent Contact from a New Professional Reporter
2714 Subsequent Contact from Law Enforcement
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2715.1 The Same Reporter Calls while the Original Intake Specialist is Still Completing the Report
2715.2 Report Assigned to Immediate Call-Out Workload
2715.3 Sensitive Report Submitted to Supervisor Approval Workload
2720 Reporter Requests to Speak to Field Staff
2721 Law Enforcement Requests to Speak to Field Staff
2730 Law Enforcement Dispatch Calls with Limited Information
2740 Limited Locating Information for Child Protective Investigations (CPI) and Adult Protective Services (APS)
2750 Sole Basis of Knowledge from Media
2760 Requests to Transfer Reports
2770 System Downtime
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2781 Stuck Reports
2782 E-Report Is Blank
2790 Mail or Fax Is an Exact Match or Duplicate of an Existing Report
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2810 Multiple Reports from the Same Contact
2811 Requesting Help with Multiple Unrelated Reports
2812 Duplicating a Report (New Using)
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2813.1 Date and Time of the Report
2813.2 E-Reports from DFPS Field Staff Requesting Reentry
2813.3 People Not Involved in the Additional Reports
2813.4 Principal (PRN), Collateral (COL), and Role
2813.5 Unnamed People
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2821 DFPS Staff Makes a Report for His or Her Program
2821.1 Determining the Date and Time of the Report
2821.2 Assessing the Report
2822 Field Staff Makes a Report for a Different Program
2830 Sensitive Reports
2831 Sensitive Reasons
2831.1 Sensitive Designation for Reports Involving Field Staff Members, Contractors, and High-Profile People
2831.2 Specific Situations Requiring Sensitive Designation
2832 Consulting (Staffing) on a Sensitive Report
2833 Documenting a Sensitive Report
2834 Law Enforcement Notification (LEN) for a Sensitive Report
2835 Processing a Sensitive Report
2836 Sensitive Report from an SWI eEmployee
2837 Sensitive Report Involving an SWI eEmployee
2840 Complaints
2841 Public Complaint about SWI
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2842.1 Public Complaint about Field Staff Regarding Handling of Case
2842.2 Public Complaint about Field Staff That Requires Immediate Attention
2842.3 Completing the Report for the Complaint
2843 Complaint from a Foster Youth about His or Her Placement
2844 SWI Complaint about SWI Staff
2845 SWI Complaint about Field Staff
2846 Field Staff Complaint about SWI
2850 Reentering Reports (Reentry)
2851 Reasons for a Reentry
2852 Changes Tthat Do Not Require a Reentry
2860 Reentry Requests from Field Staff
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2862 Obtaining Requesting Details about a Reentry Request
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2863.1 Valid Request
2863.2 Invalid Request Received by Phone
2863.3 Invalid Request Received through Mail, Fax, or Internet
2864 Documenting a Reentry Request
2865 Completing a Reentry
2865.1 Reentering a Child Death Case-Related Special Request (CRSR) as an Intake
2866 Sending the Reentry Feedback Template
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2868 Reentry Requests Handled by an Intake Supervisor or Worker V
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