Appendix I: Facilities and Jurisdictions
APS February 2021
Introduction
APS staff members use this appendix to determine which state agency has jurisdiction (authority) to investigate allegations of abuse, neglect, or exploitation in certain settings.
This appendix provides the following information about various types of settings:
- Services or Care Provided: The types of services or care that they provide.
- Subject to Licensure: Whether, or under what circumstances, they are required to be licensed by a state agency.
- Jurisdiction and Contact Information: Which state agency or program has jurisdiction over them, and its contact information. Some types of facilities have more than one agency or program listed; in this case, additional factors apply.
Additional Resource
Also refer to the Texas Health and Human Services Commission (HHSC) Long-Term Care Provider Search website.
APS uses this site to help determine which state agency has jurisdiction over a particular setting.
This site can accept searches by the following:
- Type of facility
- Name of facility
- Location
It may be necessary to leave out some information in order to get a result. (This is similar to how IMPACT works.) For example, a search should not include terms such as the following:
- Drive, Street, or Road in the address.
- Inc. in the facility name.
Types of Facilities in This Appendix
Use the links below to quickly find each type of facility.
Day Activity and Health Services (Adult Day Care)
Home and Community Support Services Agencies (HCSSA)
State of Texas Access Reform + PLUS Home and Community-Based Services (STAR+PLUS HCBS) Waiver
Hospitals, Centers, Facilities, and Clinics
Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID)
Texas Juvenile Justice Department (TJJD)
Criss Cole Rehabilitation Center (CCRC)
Texas School for the Blind and Visually Impaired
Drug and Alcohol Treatment Centers
Residential Child Care Facilities
Nursing Facilities
APS February 2021
This includes the following:
- Nursing homes.
- Skilled nursing facilities.
- Long-term care facilities.
- Hospice facilities (inpatient and outpatient).
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
|
Yes. |
HHSC Call: 1-800-458-9858 Email: HHSC CII Complaints mailbox |
Day Activity and Health Services (Adult Day Care)
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
|
Yes. |
HHSC Call: 1-800-458-9858 Email: HHSC CII Complaints mailbox |
Adult Foster Care
APS March 2024
Three or fewer residents served are unrelated to the owner.
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Room, meals, and help with one or more personal care services, such as the following:
This includes Veterans Affairs (VA) medical foster care homes. |
No, if the facility serves three or fewer residents unrelated to the owner. (Example: A facility that serves the owner’s grandmother, plus three unrelated residents, does not require a license.) Adult foster care homes for three or fewer residents may be either of the following:
|
HHSC Call: 1-800-458-9858 Email: HHSC CII Complaints mailbox |
Assisted Living Facilities
APS March 2024
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Room, meals, and help with one or more personal care services, such as the following:
|
Yes. There are three types of licenses for assisted living facilities:
|
HHSC, if there are allegations of abuse, neglect, or financial exploitation by another person that occurred at the facility. Call: 1-800-458-9858 Email: HHSC CII Complaints mailbox This still applies when the facility does not have a license but meets the criteria to have one. APS, if the allegation has either of the following characteristics:
Call: 1-800-252-5400 |
Boarding Home Facilities
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Includes all of the following:
Does not include personal care services. |
No. |
APS, if the alleged perpetrator is one whom APS investigates Call: 1-800-252-5400 |
Retirement Centers
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Provides the following:
Does not provide the following:
|
No. |
APS Call: 1-800-252-5400 |
Home and Community Support Services Agencies (HCSSA)
APS March 2024
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Health care services provided in the client’s home, such as the following:
|
Yes. |
HHSC Call: 1-800-458-9858 Email: HHSC CII Complaints mailbox |
State of Texas Access Reform + PLUS Home and Community-Based Services (STAR+PLUS HCBS) Waiver
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Home and community-based services and supports for adults who have chosen to remain in the community but qualify for admission to one of the following:
|
No. The HCSSA providing services through the program is required to be licensed. DFPS sends HCSSA licensing concerns to HHSC. |
HHSC PI does as follows:
Call: 1-800-252-5400 |
Deaf Blind Multiple Disabilities (DBMD), Community Living Assistance and Support Services (CLASS), Medically Dependent Children Program (MDCP), Home and Community-Based Services (HCS), and Texas Home Living Waiver (TxHmL) Programs
APS March 2024
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Community-based services and supports, including home health and provider services for the following people:
HCS services may occur in the following places:
TxHmL offers the following services to people who live in their own homes or with their families:
|
No. The HCSSA providing services through the program is required to be licensed. DFPS sends HCSSA licensing concerns to HHSC. HHSC certifies HCS and TxHmL settings through the Medicaid waiver program. |
HHSC Provider Investigations Call: 1-800-252-5400
APS investigates when the client lives in an HCS host home or companion home (formerly known as a foster care home) and is paying privately for HCS waiver services, but is not actually a participant in the waiver program. Call: 1-800-252-5400 |
Hospitals, Centers, Facilities, and Clinics
APS February 2021
This includes the following:
- Medical hospitals.
- Psychiatric hospitals that are owned or managed by private entities.
- Dialysis facilities.
- Rural health clinics.
- Outpatient facilities for occupational therapy and physical therapy.
- Surgical centers for outpatient surgery.
- Birthing centers.
- Abortion clinics.
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Various medical services and related services. |
Yes. |
HHSC Email: HHSC HFC Complaints mailbox |
Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID)
APS March 2024
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
A protected setting that provides the following to four or more people unrelated to the owner:
|
Yes. |
HHSC CII Call: 1-800-458-9858 Email: ciicomplaints@hhs.texas.gov |
State Hospitals, State Supported Living Centers, State Center, Community Centers, Local Authorities for Mental Health and Intellectual Disabilities, and Contracted Services
APS March 2024
Contracted services include the following:
- Foster care
- Day habilitation
- Vocational services
| Services or Care Provided |
Subject to Licensure |
Jurisdiction |
Contact Information |
|---|---|---|---|
Comprehensive services, some including residential care, for people who have one or more of the following:
|
Yes. |
HHSC |
HHSC PI, If there is an allegation of abuse, neglect, or exploitation in an SSLC: Call: 1-800-458-9858 Email: ciicomplaints@hhs.texas.gov Online: https://txhhs.my.site.com/complaint/s/ If there is an allegation of abuse, neglect, or exploitation in a state hospital, community center, or in local facilities for mental health and intellectual disabilities: Call 1-800-647-7418 Department of State Health Services (DSHS) Consumer Services and Rights Protection office, if there is no allegation of abuse or neglect. Call:
|
Texas Juvenile Justice Department (TJJD)
APS February 2021
This includes the following:
- Juvenile detention centers.
- Training schools.
- Halfway houses.
- Foster homes and foster group homes.
- Residential contract facilities.
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Various services to teens who have been adjudicated in court (which is the youth equivalent of being put on trial) because of criminal behavior. |
Yes. |
TJJD
|
Criss Cole Rehabilitation Center (CCRC)
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Comprehensive vocational rehabilitation training for people with visual impairments. |
No. |
Texas Workforce Commission (TWC) Call either of the following:
|
Texas School for the Blind and Visually Impaired
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Various services to people with visual impairments. |
Yes. |
Texas School for the Blind and Visually Impaired Call: 1-512-454-8631 (Ask for the superintendent’s office.) |
Texas School for the Deaf
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Various services to people with hearing impairments. |
Yes. |
Texas School for the Deaf Call: 1-512-462-5353 |
Drug and Alcohol Treatment Centers
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Various inpatient and outpatient services to people with substance abuse issues. |
Yes. |
HHSC Email: HHSC HFC Complaints mailbox |
Child Day Care Facilities
APS February 2021
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Child day care (no residential care). |
Yes. |
DFPS Child Care Investigations (CCI) investigates allegations of abuse, neglect, and exploitation. Call: 1-800-252-5400
HHSC Child Care Licensing (CCL) addresses violations of its minimum standards. Call: 1-800-252-5400 |
Residential Child Care Facilities
APS March 2024
Residential child care facilities include the following:
- Basic child care institutions.
- Residential treatment centers.
- Foster homes, including those that provide CPS extended foster care.
| Services or Care Provided |
Subject to Licensure |
Jurisdiction and Contact Information |
|---|---|---|
Residential care and related services to children and youth. |
Yes. |
DFPS Child Care Investigations (CCI) investigates allegations of abuse, neglect, and exploitation of alleged victims ages 0-17. Call: 1-800-252-5400 HHSC PI investigates allegations of abuse, neglect, and financial exploitation of alleged victims age 18 and older. Call: 1-800-252-5400 |