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8412 Types of Service

8412.1 Case Management and Service Planning
8412.11 Defining Case Management and Service Planning

CPS January 2026

The contractor will provide children and their adoptive families with case management services that include:

  • Counseling a family on services needed or on services that the family is currently receiving.
  • Participation in staffings or service planning with other agencies that are working with the child or family.
  • Resources available to them now, including resources available to the family within the community.

Case management includes, but is not limited to, the categories of tasks described in the table below.

Category

Tasks

Administration
  • Determining and documenting a client's eligibility.
  • Maintaining case records.
  • Assessing the availability of financial resources from family, community, and third-party sources to help pay for services.
  • Ensuring that financial resources available from family, community, and third-party sources are used when available.

Planning
  • Assessing a client’s needs.
  • Counseling families on the services they need or are receiving.
  • Developing and implementing service plans and reviewing and revising them when necessary.
  • Participating in staffings or service-planning meetings, with other agencies that are working with a child or a family, such as an admission, review, and dismissal (ARD) committee at a child's school or a community resource coordination group.
  • Assessing an adopted child's need for residential care outside the adoptive home and applying for a determination on the level of care if the child requires such care.

Coordination and Delivery
  • Providing direct services during family crises.
  • Subcontracting for direct services.
  • Monitoring the timeliness, quality, and effectiveness of subcontracted services.
  • Advising and consulting with subcontractors.
  • Identifying community resources and service providers that can meet a client's needs, referring the client to those resources and providers for services, and coordinating the services provided.
  • Providing general information and referral services to non-clients.

 

8412.12 Maintaining a Service Plan

CPS January 2026

Except as specified in 8412.2 Support Groups, each contractor must develop a sound, written service plan for each child and family that the contractor serves.

The service plan must be conducted face-to-face and includes but is not limited to:

  • A thorough assessment of the child's and the family's current needs and level of functioning.
  • Identifying the services that will be provided to the child and family.
  • Specifying how and when each service will be provided.
  • Services that the child and family have received in the past.

The contractor must review and revise the service plan as often as necessary to reflect changes in the child's or family's circumstances.

At a minimum, the contractor must revise the service plan:

 

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